Technical Service Manager, Technical Support

7 days ago

Perth, Australia Growatt New Energy Full time

**Company Profile**
Growatt New Energy Technology Co. Ltd was established in 2010, focusing on providing solar inverters and system solutions for the global market. Until now, Growatt has reached over 5 million installations worldwide, famous as a world-leading manufacturer of cost-effective solar inverters with high efficiency. Only selected applicants will be contacted

**Looking for**:
Technical Service Manager, Technical Support Enginner
Office/Warehouse Address: 98 Catalano Cct, Canning Vale WA 6155

**Description of the Position**
The role is to provide technical support and troubleshooting advice for solar inverter and battery storage systems, to distributors, installers, and end users around Australia.
This is a pure technical-based customer service / technical support position with occasional national travel required.

**What you’ll be doing**:

- Warranty claims processing, generating cases via CRM to track and resolve customer inquiries, answering technical product inquiries
- Liaise with service, sales, R&D, and repair centre departments to ensure cases are dealt with efficiently

**Additional requirements for Technical Service Manager**:
1. 2-3 years of service or related experience in the PV industry (inverter, storage, battery, etc);
2. Working flow optimisation & Sydney service team management.

**Skills and experience required**:

- Relevant qualification in electronic engineering, electrical engineering, or
- Excellent written and verbal communication skills - particularly verbal

communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high-pressure scenarios such as frustrated customers.
- Good organisational skills
- Good technical understanding of Solar PV and electronics. The ability to prioritize and problem solve
- Eagerness to support all team members
- Ability to work autonomously as well as part of a team Solutions based mindset

**Role requirement**:

- Full-time position
- Hours of business: 9:00-17:00 Monday to Friday, local time

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

  • Occupational Health and Safety Advisor

    2 weeks ago

    Perth, Australia Technical Maintenance Support Full time

    Full Time - Malaga, Perth - Closes: April 4, 2025 **Job Categories**: Construction | Other **Technical Maintenance Support** **Job Summary**: Professional certifications A valid driving licence Experience in managing safety in diverse work environments **Experience Required**: Experienced **The Role** As an Occupational Health and Safety Advisor, you...

  • Technical Services

    58 minutes ago

    Perth, Western Australia Airnorth Full time

    Technical Services & Reliability EngineerAirnorth Perth, Western Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Technical Services & Reliability Engineer role at AirnorthTechnical Services & Reliability EngineerAirnorth Perth, Western Australia, Australia2 days ago Be among the first 25 applicantsJoin to apply for the...

  • Technical Services Manager

    2 days ago

    Perth, Western Australia Airnorth Full time

    Airnorth Perth, Western Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Technical Services Manager role at AirnorthAirnorth Perth, Western Australia, Australia1 week ago Be among the first 25 applicantsJoin to apply for the Technical Services Manager role at AirnorthAirnorth are recruiting for a Technical Services Manager to...

  • Technical Services Manager

    2 weeks ago

    Perth, Australia CR Mining Full time

    **Technical Services Manager**: - Functional area: Service - Onsite or Remote: Hybrid - Primary Skills: - Country/Region: AU - City: Perth - Location: Perth, WA, AU, 6000 - Company name: Epiroc Australia Pty Ltd - Date of posting: Mar 7, 2025 At Epiroc, we're not just a company, we're a collective force of innovation and sustainability. Our commitment to...

  • Technical Services Manager

    2 weeks ago

    Perth, Australia Epiroc AB Full time

    At Epiroc, we're not just a company, we're a collective force of innovation and sustainability. Our commitment to our vision, "Dare to think new", drives us to continuously challenge conventional methods and seek groundbreaking solutions in an ever-evolving world. We believe in pushing the boundaries of what's possible, constantly reimagining our approach to...

  • Technical Services Manager, Africa

    1 week ago

    Perth, Australia Iron Cove Global Pty Ltd Full time

    Leading International Gold Corporation - Competitive USD Remuneration + STI & LTI - Exciting Period of Company Growth & Expansion Our client, a leading gold mining company with operations across Africa, is seeking an experienced Technical Services Manager to join a high-performance management team at an expansion-focused operation in Africa. The Technical...

  • Technical Support Service Coordinator

    6 days ago

    Perth, Australia Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Technical Manager

    1 week ago

    Perth, Australia Allianz Australia Full time

    **TECHNICAL MANAGER - PERSONAL INJURY I PERTH, WA** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...

  • Technical Manager

    2 days ago

    Perth, Australia Talent International Full time

    australia perth permanent au$110 - au$120 per annum + + super- **Subiaco Location**: - **Permanent Role**: - **Great Team and salary** Our client, based in Subiaco, is seeking an experienced Technical Manager to complete hardware preparation, provide hardware related technical support to third party installers and the business through the development of...

  • Technical Support Manager

    6 days ago

    Perth, Australia Crew Talent Advisory Full time

    Company Description We’re helping our friends over at MessageMedia hire several roles across their team as they continue to scale the business. In 2021, MessageMedia was acquired by Sinch for $1.3Bn and the real work began. **Job Description**: **This is you in a nutshell** - You are an experience Customer Support Manager with strong customer support...