Rydges Esplanade Resort Cairns

Rydges is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Rydges: Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest's stay.

About the Role

As Reservations Agent you'll be responsible for both FIT and Group bookings and co-ordination of Groups. Sourcing new business, quoting, converting leads, planning, execution and being the dedicated liaison between customer and the resort. You will maximise short and long term performance in line with the annual business and strategic sales and marketing revenue plan as well as the assisting the EVT global footprint.

Key Responsibilities

• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e-mail, messages, and how to interpret availability sources within the reservation systems.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Jump into other ad-hoc duties when your colleagues need your help
• Log all guest complaints into duty logs, guest profile notes and ensure that management are aware of any existing or potential guest issues
• Complete check-in and check-out guests from Property Management System Opera through the telephone.
• Effectively manage FIT and group reservations, manage waitlist and "no show' reservations.
• Effectively update PMS with any special requirements, early departures, extensions etc.
• Focus on maintaining a high level of accuracy in both hotel reservations and guest requests. From restaurant bookings, guest amenity requests, room service orders and everything in between effective communication and attention to detail are paramount
• Improve profile management by consistently monitoring and merging individual and company profiles for accurate statistical data and guest recognition
• Maintain knowledge of special rates/ offers/ promotions
• Communicate effectively and maintain key interdepartmental relationships
• In depth software knowledge including but not limited to Property Management System (Opera) and other systems
• Regularly communicate with hotel team to build and maintain key relationships

Skills & Experience

• Comprehension of Hotel systems and planning and execution principles
• Strong presentation, commercial and communication skills.
• Strong influencer and persuader.
• Flexible work approach
• Proactive approach to developing and maintaining strong relations with clients and stakeholders, with a strong focus on conversion
• Keeps abreast of changes and assesses trends in market conditions and consumer buying behaviour to create strategies that drive business opportunities.
• Strategic and tactical thinker - ability to develop strategic sales plans, establish goals and objectives, set performance targets and deliver projects on time

Benefits & Perks

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ's largest and most diverse experiences company

Join Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.