Technical Analyst

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.

The Role

We are seeking a skilled and driven Technical Analyst to join our team. This role is pivotal in optimising all elements of the warehouse, with a strong focus on customer service, reliability, efficiency, and continuous improvement. You will lead the performance of application and order fulfilment systems, ensuring seamless operations and delivering valuable business insights.

To be successful as a Technical Analyst, you will need to:

• Lead the safe and efficient operation of application systems, providing training and support to the operations team.
• Troubleshoot system issues, coordinate with vendors for timely fixes, and facilitate testing including UAT and pre-production validation.
• Analyse technical data to generate insights that support business decisions and continuous improvement.
• Configure and optimise automation control systems to maximise performance, capacity, and efficiency.
• Translate customer requirements into system configurations, operating rules, and reporting tools.
• Maintain technical oversight, manage stakeholder communications, and coordinate with internal and external technical teams.

About You

To be successful in this role, you will bring:

• Tertiary, technical or industry qualifications and experience in a related field.
• An analytical mindset with a focus on process optimisation and problem solving.
• A strong customer focus and commitment to safety.
• Excellent communication skills, both oral and written.
• Skills in continuous improvement, process optimisation, and project management.
• The ability to build strong relationships and work collaboratively within a team.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit