IT Support Engineer

About the Company

Office Solutions IT Pty Ltd (OSIT) is a company dedicated to providing comprehensive IT support and management services to businesses. Our central mission is to manage the

complexities of information technology for their clients, allowing these businesses to concentrate on their core operations without IT-related concerns. We emphasize delivering efficient and reliable IT solutions through various service offerings. Our company offers a wide array of IT services tailored to different business needs. These include Managed IT and Essential IT support, robust Cyber Security solutions to protect data, and Virtual CIO (vCIO) services for strategic IT guidance. Additionally, OSIT provides managed Cloud Services, handles various IT Projects, and offers tailored business Communications services to foster easy connection and collaboration.

OSIT aims to provide cost-effective IT solutions and focuses on customer satisfaction, ensuring that IT infrastructure effectively supports business goals without creating undue burden. We serve a diverse client base across numerous industries, such as accounting, healthcare, legal, mining, not-for-profit organizations, and engineering firms.

Position Description

We are seeking a dedicated Support Engineer to join our team on a full-time basis. In this role, you will be responsible for the following:

• Providing desktop IT support to managed and on-demand clients over the phone, via email and in-person at our client's offices involving: Windows 10/11, Microsoft 365, end-user hardware, software and peripherals;
• Troubleshooting server infrastructure, network infrastructure and cybersecurity incidents involving; Windows Server ; Microsoft 365; business-grade network switches and firewalls; business-grade WI-FI such as Cambium, Unifi, HP Aruba and Ruckus;
• Contributing toward project work for our clients, including server infrastructure upgrades, line of business app developments, such as SQL server, SharePoint, Dynamics, etc; network deployments such as configuration of firewalls, routers, switches and wireless controllers;
• Designing new network architecture to client's requirements;
• Contributing to backup and recovery plans for clients;
• Root cause analysis and investigation of problems;
• Research, analysis, and design of technical solutions to meet project requirements;
• Identify the need for software or network upgrades, reconfiguration or new solutions and report to management;
• Perform regular maintenance, troubleshooting and improvement of client systems infrastructure;
• Improving network performance through ongoing monitoring and troubleshooting

Skills and experience

To be seriously considered for this role, please have the following in your utility belt:

• At least 2 years' experience in a Level 2+ generalist role in an IT managed service provider or similar broad environment.
• Current Microsoft certifications will be looked at with seriously impressed eyebrows.
• You must be a great communicator. Someone who understands how to frame their superpowered IT knowledge in a clear, concise and friendly manner; who can do so over the phone, in a well-crafted email or in person.
• You should be self-motivated with an eagerness to excel and contribute to the performance of your team and clients.
• Valid Driver's License and work safe vehicle

You'll also be comfortable and confident working with:

• Backups and DR technology
• Office 365 applications, SharePoint, Exchange Online
• Azure AD and hosting services
• Network config and troubleshooting including VPN, DNS, wireless LAN
• Switches, routers, firewalls
• Windows Desktops in AD & Azure environments
• Windows Server, Group Policy, Remote Desktop Services, Microsoft Exchange
• VMware / Hyper-V virtualisation

Job Type: Full-time

Work Location: In person