Head of Loyalty and Insights

2 weeks ago

Greater Adelaide SA, Australia SkyCity Full time $120,000 - $180,000 per year

SkyCity Adelaide is currently looking for an experienced Head of Loyalty and Insights to lead the Customer Insights and Loyalty team and drive continuous growth in contribution across the business; primarily through focusing on opportunities to uplift customer behaviours, as well as product, operational or efficiency opportunities.

This role is responsible for the development, ongoing refinement, and implementation of the loyalty program and customer insights strategy. This includes development of the loyalty program structure, ongoing mechanics and rewards, as well as contributing to campaigns and initiatives to uplift loyalty program enrolment and engagement for SkyCity Adelaide.

This role will enhance strategy across the business more generally, by leading an internal consulting unit, engaging with stakeholders to identify opportunities to support the business through customer insights, research, analysis and by making recommendations to guide decision making. This role has direct oversight of the customer insights function and will develop a best-in-class team of insights, analytics and strategy experts.

This role is the owner and champion of all Adelaide customer-centric data, ensuring that it is maintained, enhanced through data management and analytics programs, and interrogated to support and guide strategic decision making.

About you

To drive success in this role, you will possess extensive experience in relevant Customer Insights and/or Loyalty Program experience within highly regulated environments, coupled with a natural leadership style that embodies strategic thinking, project management and innovation.

You will have an excellent ability to draw actionable insights and opportunities from complex data sets and work with stakeholders across all levels of the business. Extensive CRM, database marketing, segmentation and sales channel management, along with market research experience will be a must.

Qualifications in statistics/finance/economics/marketing and prior casino, gaming or wagering experience will be highly advantageous.

What's in it for you?

Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including;

  • Free employee meals available at our employee restaurant.
  • In-house dry-cleaning service, which is also available for personal use at a discounted rate.
  • Subsidised car parking and public transport tickets.
  • Discounts available across SkyCity Adelaide venues.
  • Free flu vaccinations, skins checks and other health checks.
  • Employee reward and recognition programmes.
  • Fantastic career and professional development opportunities.

If this sounds like the next role for you, please apply online today

No recruitment agencies please.

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you.

  • Head of Loyalty and Insights

    2 weeks ago

    Adelaide, South Australia SkyCity Adelaide Full time $120,000 - $180,000 per year

    SkyCity Adelaide is currently looking for an experienced Head of Loyalty and Insights to lead the Customer Insights and Loyalty team and drive continuous growth in contribution across the business; primarily through focusing on opportunities to uplift customer behaviours, as well as product, operational or efficiency opportunities.This role is responsible...

  • Head of Marketing

    7 days ago

    Greater Adelaide SA, Australia SkyCity Full time $104,000 - $130,878 per year

    About the roleSkyCity Adelaide is currently looking for an experienced Head of Marketing - Casino & CRM to join our wider marketing team in this newly created role and drive continuous growth in contribution across the business.Reporting into the General Manager Marketing, this role is responsible for planning and implementing marketing, promotional events...

  • Loyalty Lead

    7 days ago

    Greater Sydney Area, Australia HCF Australia Full time $120,000 - $140,000 per year

    The Loyalty Lead is at the heart of HCF's loyalty program: driving strategy in collaboration with the Head of MX, Retention and Loyalty, overseeing development and enhancement of our loyalty app, forging valuable partnerships for HCF and its members, overseeing the surprise and delight program, and driving engagement and utilisation of HCF's loyalty program...

  • Head of Marketing

    4 weeks ago

    Adelaide, South Australia SkyCity Full time

    OverviewSkyCity Adelaide is currently looking for an experienced Head of Marketing - Casino & CRM to join our wider marketing team in this newly created role and drive continuous growth in contribution across the business.Reporting into the General Manager Marketing, this role is responsible for planning and implementing marketing, promotional events and...

  • Head of Marketing

    4 weeks ago

    Adelaide, South Australia SkyCity Full time

    OverviewSkyCity Adelaide is currently looking for an experienced Head of Marketing - Casino & CRM to join our wider marketing team in this newly created role and drive continuous growth in contribution across the business.Reporting into the General Manager Marketing, this role is responsible for planning and implementing marketing, promotional events and...

  • Loyalty Content Specialist

    2 weeks ago

    Greater Sydney Area, Australia HCF Australia Full time $90,000 - $120,000 per year

    Join Australia's largest not-for-profit health fund and make a difference to millions of members every day.As Loyalty Content Specialist at HCF you'll help bring our member loyalty experience to life through impactful, data-driven content across our channels. Reporting to the Senior Digital Content Manager, you'll work at the intersection of storytelling, UX...

  • strategic insights

    2 weeks ago

    Adelaide, South Australia Department of Treasury and Finance, South Australia Full time $85,790 - $95,000 per year

    Department of Treasury and FinanceJob reference: 696373Location: ADELAIDEJob status: OngoingEligibility: Open to Everyone At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.We are the lead agency for economic, social and financial policy outcomes. We play a vital role...

  • Head of Philanthropy and Development

    2 days ago

    Greater Adelaide SA, Australia Department of the Premier and Cabinet, South Australia Full time $121,000 - $125,000 per year

    Job Reference:4YDD8207Eligibility:External Vacancy – Open to EveryoneBusiness Unit:Art Gallery of South AustraliaLocation:AdelaideSalary Range:$121,107 - $125,679Classification:ASO800Duration:2Closing Date:06 Oct 2025Role HighlightsProvide effective leadership to AGSA's Philanthropic and Development teamsLead strategic management of all aspects of...

  • Head Veterinarian

    4 weeks ago

    Adelaide, South Australia VetPartners Australia and New Zealand Full time

    Join to apply for the Head Veterinarian role at VetPartners Australia and New Zealand1 day ago Be among the first 25 applicantsJoin to apply for the Head Veterinarian role at VetPartners Australia and New ZealandGet AI-powered advice on this job and more exclusive features.Description– Head Veterinarian OpportunityAre you an experienced veterinarian ready...

  • El2 Director Audit Analysis

    1 week ago

    Adelaide Region SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $142,574 -$160,474 + Attractive Superannuation - Contact Officer: Brian Riches on 0417 980 611 The Director Audit Analysis and Insights oversees the analysis of audit data (reports and findings) to identify risks, insights and trends. This role supports complex audit and analytics projects and works closely with internal and external...