Carer Hub Navigator

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

• Build a rewarding career with an organisation that truly puts people first
• SCHADS 4B ($44.58 ph) + super + salary packaging benefits
• Full time opportunity based in Townsville QLD

About the opportunity

Are you a passionate and community-minded individual who thrives on connecting with others and making a real difference? Do you have a deep understanding of your local community and a knack for helping people navigate support services? If so, we're looking for Carer Hub Navigator –who will be the welcoming face and guiding hand for carers in our new Carer Hubs.

This is an exciting new role designed to integrate community development and community engagement approaches to raise awareness and enhance accessibility to Carer Gateway services through in our Carer Gateway Hub.

The Carer Services Navigator role is based in the Townsville region, providing consistent presence and reliable support to carers however adopts a 'no wrong door' approach. Working in collaboration with a team, you will actively build strong, sustainable relationships with community organisations, health services, schools, aged care facilities and local government agencies to further strengthen and embed carer support locally.

The role has four core functions:

To create seamless connections between Carers and vital community resources, cultivating meaningful relationships that support wellbeing and independence. Supporting Carers to thrive, focusing on holistic well-being, going beyond basic needs to help carers achieve their full potential. The service is Carer focused, 'how can we help' and a 'no wrong door approach'. Oversee the Townsville Carer Hub, facilitating social interaction and promoting wellbeing, connection and a sense of belonging.

To be successful in this role, you will need:

• Experience working with family carers in mental health, alcohol and other drugs, community support services
• Diploma or above in a support discipline and/or Equivalent Community sector experience
• Current valid Driver's Licence
• Strong technology skillsl,
• Satisfactory National Police Records Check (within 12 months)
• WWCC / QLD Blue Card
• Child Safety and Personal History Screening (LCS2)
• NDIS Workers Screening check / QLD Yellow Card
• Appropriate IT Skills
• Right to Work within Australia
• NDIS Worker Orientation Module Certificate

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

Apply by submitting your up-to-date CV and a Cover Letter addressing the below criteria:

• We would like to hear about your skills, talents and passion in community-based work (paid/unpaid). Provide one example as a narrative, that demonstrates how this looks in practice
• Share with us how you build relationships, create networks that support people to feel included and facilitate communication
• Share with us, how you will create, invite, and implement community programs
• Share with us your understanding of the organization's mission and values and how your skills align with us as an organisation

For a confidential discussion about the role, please contact Kathleen Roser at 

Please click here to download a copy of the position description to see further details relating to this role.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

If you'd like to know more about our reconciliation commitment, click here  Reconciliation | Wellways

Job Description SummaryAre you a passionate and community-minded individual who thrives on connecting with others and making a real difference? Do you have a deep understanding of your local community and a knack for helping people navigate support services?Culture

We're passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.

Applications Close24/08/2025

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