Service System Navigator

Work Type: Ongoing - Full-time

Salary: $138,631 - $185,518

Grade: VPS 6

Occupation: Community services

Location: Melbourne - Western suburbs

Reference: VG/ G

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a

safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+

equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are

disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across

metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be

worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse

backgrounds and abilities. .

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large

print), please don't hesitate to get in touch with the contact person listed

on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and

Housing Victoria | Jobs )

THE ROLE

The Service System Navigator is a leadership role in each Orange Door location. Reporting to The Orange Door Hub Manager, the Service System Navigator is responsible for identifying shared priorities at the local level and exploring new opportunities to partner and provide service responses to Victorians seeking support and safety through The Orange Door. They establish and maintain service interface arrangements with key services across the local service network in line with state-wide guidance. The Service System Navigator works collaboratively with the Hub Manager, Practice Leaders and local service network and governance structures to strengthen access to services and responsiveness to diverse communities. The Service System Navigator also supports practitioners in The Orange Door to deliver integrated and connected services and proactively identifies and resolves service system interface issues that may arise in each local area.

ACCOUNTABILITIES INCLUDE

• Establish and maintain service interface agreements, local arrangements, and operating protocols with key services across the local area and broader service network.
• Partner with the local service sector to identify opportunities to address local area service gaps and resolve issues relating to service delivery.
• Monitor progress of service engagement, connections and service capacity, identifying actual and potential barriers and finding effective ways to deal with them.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs )

Please apply to submit your interest in this position.

Applications close Monday 22 September 2025 at 11.59pm

Posted

8 September 2025