饾悅饾惀饾惃饾惍饾悵 饾悞饾惍饾惄饾惄饾惃饾惈饾惌 饾悗饾悷饾悷饾悽饾悳饾悶饾惈, 饾悁饾悅饾悡, 饾悤饾悎饾悅

1 week ago

Canberra n Capital Territory, Australia eServe Consulting Full time $98,765 - $123,456 per year

As a Technical Support L3 specialist, you will be the go-to expert for resolving the most complex technical issues. You will work closely with other IT teams, vendors, and clients to ensure all technical problems are addressed promptly and efficiently. This role requires strong analytical skills and an excellent understanding of various IT systems. This is APS6 equivalent role.

饾悜饾惃饾惀饾悶 饾悆饾悶饾惉饾悳饾惈饾悽饾惄饾惌饾悽饾惃饾惂:

40 Hours Per Week

Location: ACT, NSW & VIC

Australian Citizen

Must be able to obtain Negative Vetting Level 1

饾悐饾悶饾惒 饾悵饾惍饾惌饾悽饾悶饾惉 饾悮饾惂饾悵 饾惈饾悶饾惉饾惄饾惃饾惂饾惉饾悽饾悰饾悽饾惀饾悽饾惌饾悽饾悶饾惉:

Provide day-to-day operational support of the Department's Azure environment, including troubleshooting incidents and resolving service requests.


Assist with monitoring and responding to alerts from Azure Monitor, Log Analytics, and other observability tools.


Support the implementation and maintenance of Infrastructure-as-Code (IaC) using tools such as Bicep, Terraform, or ARM templates.


Assist with Azure policy enforcement, tagging standards, and governance rule updates to ensure compliance.


Participate in cost management and optimisation efforts, including analysing consumption reports and recommending remediation actions.


Perform access reviews and role-based access control (RBAC) reviews in collaboration with Cyber Security.


Document operational procedures, scripts, and architectural patterns relevant to Azure operations.


Liaise with project teams to provide technical advice and support for new workload deployments or infrastructure changes.


Maintain backup and disaster recovery configurations within Azure for critical workloads.


Assist in maintaining hybrid connectivity and integration with on-premises infrastructure (e.g., via Azure ExpressRoute, VPN, AD Connect).


Contribute to the continuous improvement of the Department's cloud operations, tooling, and automation pipelines.


Support compliance reporting and audit readiness related to cloud infrastructure.


Provide advanced technical support for hardware, software, and network issues.


Diagnose and resolve complex technical issues escalated from L2 support.


Collaborate with engineering teams to address software bugs and user interface issues.


Assist in the deployment and configuration of IT systems and applications.


Train and mentor junior technical support staff.

饾悎饾悷 饾惒饾惃饾惍'饾惈饾悶 饾悽饾惂饾惌饾悶饾惈饾悶饾惉饾惌饾悶饾悵 饾悽饾惂 饾悮饾惄饾惄饾惀饾惒饾悽饾惂饾悹 饾悷饾惃饾惈 饾惌饾悺饾悽饾惉 饾惄饾惃饾惉饾悽饾惌饾悽饾惃饾惂, 饾惉饾悶饾惂饾悵 饾惒饾惃饾惍饾惈 饾惈饾悶饾惉饾惍饾惁饾悶 饾惌饾惃:

饾惄饾惈饾悮饾惎饾悮饾惀饾惀饾悽饾悿饾悮..饾悳饾惃饾惁.饾悮饾惍 饾惃饾惈 饾悅饾悮饾惀饾惀 饾悷饾惃饾惈 饾悮 饾悵饾悶饾惌饾悮饾悽饾惀饾悶饾悵 饾悵饾悽饾惉饾悳饾惍饾惉饾惉饾悽饾惃饾惂.