Head of Customer Experience and Operations

2 days ago

Canberra, ACT, Australia Venture Smarter Full time $120,000 - $180,000 per year
The Role:

Company: Venture Smarter

Location: Remote

Salary: $7,500 – $9,000/month (depending on experience)

The Role

As the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable systems and workflows that support our next phase of growth.

Responsibilities

  • Customer Experience Leadership: Own and continuously improve the end-to-end customer journey
  • Team Management: Lead and grow customer success and operations teams
  • Operational Excellence: Optimize internal workflows, support systems, and service delivery processes
  • Retention and Engagement: Develop strategies to enhance customer satisfaction and reduce churn
  • Cross-Functional Collaboration: Partner with Product, Sales, and Marketing to align on priorities and feedback
  • Metrics & Reporting: Track KPIs, report on performance, and drive data-informed decisions

What We Offer

  • Competitive monthly salary: $7,500 – $9,000
  • Fully remote and flexible work environment
  • Opportunity to shape the customer journey in a mission-driven, scaling startup
  • Health benefits, wellness allowance, and ongoing professional development
  • Inclusive, collaborative, and growth-focused culture

Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you'll know we're the place to be.

Ideal Profile:

Requirements

  • 5+ years in customer experience, operations, or related leadership roles
  • Proven experience in building and scaling customer success and operational systems
  • Strong analytical, problem-solving, and communication skills
  • Comfortable working in a fast-paced, fully remote startup environment
  • Experience with CRM, CX, and workflow automation tools (e.g., HubSpot, Zendesk, Asana)
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Flexible working options
  • Work alongside & learn from best in class talent

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