Senior Support Worker

Reports to: Manager, Support Worker Services

Department: Support Worker Services

Location: Runcorn/Richlands QLD

Employment Type: Casual

Award: Social, Community, Home Care and Disability Services Award

Classification Level: 3 ($48.57 to $52.08 per hour)

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to strengthening individual, family and community life. Established in 1976 as a Sunnybank Family Support, Kyabra continues to provide support and training to thousands of individuals, families and community groups on the south side of Brisbane and the Sunshine Coast. To learn more, visit our website ).

THE ROLE

At Kyabra, the Support Worker Services (SWS) team facilitates a range of National Disability Insurance Scheme (NDIS) funded supports and services for people living with disabilities (i.e. participants).

Working in conjunction with the SWS Manager and team, the Senior Support Worker will assist with ensuring a high standard of support is provided to participants. This position will provide additional oversight on high-needs or otherwise complex NDIS plans to ensure consistent, high-quality support services are provided to participants. This will also include identifying areas of improvement for service delivery and providing guidance to other Support Workers on how to enhance standards of care and support given to specific participants.

This position will also be expected to provide direct disability support to participants in a Support Worker capacity as per a roster (while not acting as a Senior Support Worker). This will involve both centre-based and outreach functions in collaboration with a range of agency and community resources/services towards an integrated approach to support. 

Hours of Work

The successful candidate is expected to be available to work a minimum of 22h 48m per fortnight (i.e. 1.5 days per week) in addition to their regular rostered hours as a Support Worker. These hours will be a combination of office-based (at either our Runcorn or Richlands office) and in the community. Additional hours may be required from time to time based on the needs of the team.  

REQUIREMENTS

Qualifications & Training

• First Aid and CPR certificates
• NDIS Worker Orientation Module certificate of completion

Skills, Knowledge & Experience

• Demonstrated experience working alongside people living with disabilities and their support networks in ways that improve their quality of life.
• Demonstrated understanding of the NDIS Practice Standards and an ability to apply these to day-to-day practices, as well as knowledge of the Disability Services Act, the National Disability Insurance Scheme Act and other relevant legislation.
• Demonstrated experience in the provision of person-centred, solution-focused disability support.
• Understanding of, and commitment to, the principles of social justice, as well as a demonstrated capacity to work in ways that focus on people's strengths.
• Strong communication, interpersonal and organisational skills, and a collaborative approach to service delivery including the ability to work both autonomously and as part of a team towards progressive outcomes.
• A valid Queensland driver's license and access to a safe, roadworthy vehicle.

History Checks & Clearances

The successful applicant will be required to apply for certain mandatory Personal and Criminal History Checks. This position is required to hold a satisfactory/positive result for the following:

• Blue Card (Working with Children Check)
• NDIS Worker Screening

Note, it is an offence for a disqualified person to sign off on a Blue Card application form.

Desirable

• Certificate III (or higher) in Individual Support or a relevant field.
• Experience working within the NDIS including knowledge of pricing arrangements and limits.
• Experience training, or providing guidance to, peers individually or as a group.

APPLICATION PROCESS

Submit your application through BambooHR, accessible via the position listing on our Careers page ).

Your application must include:

• A cover letter detailing why you want to work for Kyabra and how your experience/skills are relevant to this position.
• Current resume/CV.
• Reponses to all selection criteria questions (as indicated via BambooHR).

Applicants who do not include ALL of the above with their application will be not considered. Only shortlisted candidates will be contacted. A full position description can be accessed here:

Should you have any questions or require assistance, contact our Human Resources Coordinator on or  

Applications close 5:00 pm Monday, 17 November 2025.

Note: we will be conducting rolling interviews for this position whereby suitable candidates will be interviewed as their applications are received.