Technical Support Specialist

13 hours ago

Peterpaul Way Truganina VIC Australia Lely Full time $80,000 - $120,000 per year
Company Description

At Lely, we believe in a sustainable, profitable, and enjoyable future for farming. Our mission is to make farmers' work easier while ensuring animal welfare and improved productivity. Lely is an international family-owned business with its headquartered in Maassluis, the Netherlands. From our head office, we work closely with nine clusters, each responsible for a group of countries. These clusters oversee several countries within a specific region, facilitating the coordination and management of local activities.

In addition, we collaborate with over 200 franchise partners worldwide. These Lely Centers are responsible for the sales and service of our solutions. We are looking for a Technical Service Specialist for our Lely Cluster in Australia and New Zealand.

Job Description

As a Technical Support Specialist, you will play a critical role in supporting our customers, dealer network, and internal stakeholders with technical knowledge, problem-solving, and system optimisation. You'll be hands-on in the field, immersed in the dairy environment, ensuring the seamless operation of our advanced robotic milking and feeding solutions. From troubleshooting and training to collaborating with our international colleagues, you'll be an essential part of our mission to make farmers' lives easier and more productive.

Key Responsibilities

  • Provide 2nd-line technical support via our online helpdesk and on-site when required
  • Conduct online and in-person troubleshooting for robotic systems
  • Support and deliver training to farmers, dealers, and internal staff
  • Analyse system data to provide insights and solutions
  • Liaise with international colleagues to resolve complex issues
  • Lead hardware and software specification discussions with dealers
  • Communicate technical updates and changes to the dealer network
  • Assist with the sales process through technical consultation
  • Support scheduled user management software updates
  • Maintain strong relationships with dealers and customers
  • Participate in a rotating on-call support roster
Qualifications

We're looking for someone who is technically proficient, self-motivated, and customer-focused. You're just as comfortable in the paddock as you are analysing data or training a room full of people.

Essential Skills & Attributes

  • Strong communication skills – written and verbal
  • A natural team player with a proactive, self-managed work ethic
  • Excellent problem-solving and forward planning abilities
  • Comfortable leading group training sessions
  • Strong IT knowledge (SQL and Microsoft suite proficiency)
  • Ability to travel locally, interstate, and internationally – non-negotiable
  • Prior experience or exposure to dairy/agriculture environments (highly regarded)
Additional Information

At Lely, you'll be part of a global organisation that's revolutionising agriculture through innovation and automation. We're committed to sustainability, the success of our farmers, and the growth of our people. You'll enjoy:

  • A supportive, people-first culture
  • Ongoing training and development opportunities
  • The chance to work with cutting-edge agricultural technology
  • The opportunity to travel and collaborate internationally

If you're passionate about dairy farming, thrive on solving technical challenges, and want to contribute to sustainable farming solutions, we'd love to hear from you.

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