Guest Experience Representative

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

We're on the lookout for a friendly, proactive, and customer-focused Guest Experience Representative to join our team.

As the first point of contact for visitors, you'll play a key role in creating a welcoming and memorable experience for every guest. From greeting customers and assisting with enquiries, to supporting retailers and centre operations — you'll be an ambassador for the Vicinity brand, ensuring every interaction reflects professionalism, warmth, and care.

Please note the below:

- Part time position - 20hrs per week

- Must be available to work Wednesdays (9am - 5:30pm)

- Every 3rd week you will be required to work Saturday and Sunday

Key Accountabilities

• Deliver exceptional customer service, ensuring every visitor enjoys a positive experience.
• Manage customer enquiries across all channels — in-person, phone, and email.
• Provide information about centre services, amenities, and events.
• Build strong relationships with retailers and support them with operational enquiries.
• Assist with day-to-day centre operations, including contractor management, safety, and compliance.
• Collect and report on customer feedback and enquiries to help improve the overall experience.
• Work collaboratively with the Guest Experience, Operations, and Centre Management teams to maintain high service standards.

Key Role Relationships

• Guest Experience Manager & Team
• Centre Management Team
• Operations Team
• Retailers
• Customers

• Previous experience in a customer-facing role (hospitality, retail, tourism, or concierge experience highly regarded).
• Passionate about creating memorable customer experiences and building genuine connections.
• Strong communication, multitasking, and problem-solving skills.
• Confident using Microsoft Office and comfortable learning new systems.
• Organised, proactive, and able to work both independently and as part of a team.

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence.  They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you'd like to speak to someone to understand what it's like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email:

Phone: (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.