Advisor Policy and Compliance

Advisor Policy and Compliance

• SNSW Grade 7/8 ($105,986 - $124,957), plus employer's contribution to superannuation and annual leave loading
• Temporary, Full Time – to 28 February 2026
• Location: Haymarket, Parramatta, or Gosford
• Hybrid – 2 days in office per week

About the team:

Our Governance, Risk, Compliance and Safety team is a dedicated group of professionals committed to ensuring the highest standards of adherence to regulatory and strategic oversight within Service NSW. This dynamic team plays a crucial role in safeguarding Service NSW's integrity, driving policy innovations, and fostering a culture of accountability and resilience.

Comprised of experts in risk management, compliance, governance, and policy development, the team supports the identification of potential risks and controls to mitigate them. They work collaboratively across Service NSW to provide support for comprehensive risk assessments, business continuity planning, and ensure measures are in place to comply with regulatory requirements.

Their proactive approach not only minimises exposure to potential risks but also enhances Service NSW's capability to respond effectively to unforeseen challenges. Through monitoring and advisory services, the team contributes significantly to the overall stability and growth of Service NSW within the Department of Customer Service.

About the role:

Are you ready to make a difference by helping shape policies and ensuring they meet legal and organisational requirements? In this role, you'll research, develop, and review policies to support important organisational and government priorities on behalf of Service NSW. You'll prepare reports, discussion papers, and advice, making sure they are clear and practical.

Working closely with teams and stakeholders, you'll coordinate meetings and consultations to ensure everyone is on the same page. You'll also keep an eye on legal and regulatory changes, helping Service NSW stay compliant and informed. This is a great opportunity to contribute to meaningful decisions and outcomes.

Responsibilities:

Working as part of a broader team, you would play a key role in developing and implementing policies, ensuring they align with legal requirements and government priorities. You would conduct research and analysis to inform policy initiatives, prepare discussion papers and reports, and provide expert advice to support decision-making. This role involves monitoring compliance with laws and regulations, conducting reviews to address non-compliance, and identifying potential risks with appropriate mitigation strategies. The role coordinates stakeholder consultations, facilitates working groups, and ensures effective policy implementation. Additionally, you need to maintain accurate records, prepare detailed reports, and contribute to continuous improvement by addressing emerging issues and supporting organisational objectives.

About you:

You will have strong analytical skills, with the ability to research and interpret complex information, including legal and regulatory frameworks, to develop effective policies and ensure compliance. You will possess excellent written and verbal communication skills, with a meticulous eye for detail and a proactive approach to problem-solving. With strong organisational and project management abilities, you will confidently manage multiple priorities while working collaboratively with stakeholders and facilitating consultations. A commitment to ethical judgment, accountability, and governance principles is essential, as is adaptability to changing legal and organisational requirements. Familiarity with NSW Government legislative frameworks and regulations, or the ability to quickly acquire this knowledge, is highly valued. The successful candidate will be a team player who can contribute to achieving shared objectives while upholding compliance standards.

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.

Salary Service NSW Grade 7/8, with the base salary for this role starting at $105986 base plus superannuation.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Thomas Ting-Shelley via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 23rd October at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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