Retail, Customer

5 hours ago

Sunshine West, Victoria, Australia Mount Zero Olives Full time $50,000 - $70,000 per year
Retail, Customer & Social Media Coordinator

Join the Mount Zero Olives Family in Sunshine West

Mount Zero Olives is a proudly family-owned, Australian business dedicated to producing high-quality, sustainable olives, olive oils, and gourmet pantry staples. We are looking for an energetic, organized, and customer-focused individual to join our small, passionate team in Sunshine West, Victoria.

This is a full-time (9 am - 5 pm, Monday to Friday) position that sits at the heart of our customer experience, blending retail management, direct customer support, and dynamic marketing assistance.

The Role: What You Will Do

This multi-faceted role requires a pro-active individual ready to manage our direct customer channels and support Mount Zero's growing digital presence.

Warehouse Outlet Shop Management
  • Manage the day-to-day operations of our small, on-site warehouse outlet shop, ensuring it is presentable, stocked, and runs smoothly.
  • Provide exceptional in-person customer service, guiding customers through our product range and sharing the Mount Zero story.
  • Handle sales transactions and stock control for the shop.
Ecommerce Customer Support
  • Act as the first point of contact for our online customers.
  • Manage all customer inquiries (via phone and email) related to online orders, shipping, product information, and returns.
Social Media Support
  • Assist the Marketing Manager with the creation of engaging content (photos, short videos, recipes, or written posts) for our social media channels.
  • Monitor and manage social media engagement, responding to comments and messages to foster a positive and interactive online community.
  • Assist with other administrative and creative tasks to support marketing campaigns as required.
About You

You are a perfect fit if you have:

  • 2 years + experience in retail management, customer service, or an administrative role.
  • Excellent communication skills—both written and verbal—with a friendly, professional phone manner.
  • Exceptional organisational skills and a keen eye for detail.

  • The ability to work independently, manage multiple priorities, and be a positive team player.

  • Confidence in learning and using multiple software programs (experience with Google Suite, Cin7, Shopify, and MS Office is preferred).

Favourable Skills and Experience:
  • A strong interest in food, cooking, or the gourmet industry is highly desirable.
  • Proficiency with social media platforms (Instagram, Facebook) and a willingness to create content.
Why Join Mount Zero?
  • Be part of a respected, ethical, and sustainable Australian food brand.
  • Work in a friendly, small team environment where your contribution is valued.
  • Enjoy a consistent 9 am – 5 pm schedule, giving you a great work/life balance.
  • Receive staff discounts on our delicious range of products Learn more about us at

What's Next?

To apply, please submit your resume and a cover letter that highlights your skills and experience in relation to the duties and attributes listed above.

Good luck

Please Note: We prefer to handle applications directly and will not be accepting calls or applications from recruitment agencies. Thank you.

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