Digital Service Delivery Specialist

1 week ago

Geelong, Victoria, Australia Barwon Water Full time $104,000 - $130,878 per year

If you're motivated by problem solving, continuous improvement and building collaborative relationships, this could be the role for you.

About the role

In this role, you'll drive the enhancement of our IT Service Management capability, specifically how we manage and respond to ICT incidents, service requests, problems and changes across our digital environment. You'll review incident trends to identify root causes, coordinate investigations and seek effective solutions that minimise disruption and improve performance, aligning processes IT Service Management principles.

An emerging leader, you'll be responsible for leading a small team, build strong relationships the business to ensure IT services are reliable, resilient and continuously improving.

This is a casual role to cover a secondment and you will be engaged by a third party agency.

About you

You bring a background in ICT Service Management, with a focus on incident, problem and change management. You're a natural collaborator who communicates clearly and across a range of stakeholders with varying degrees of technical understanding.

Problem solving will be a key skill, coupled with your ability to think critically and make decisions that balance both technical requirements and business need. You're motivated working in a role that creates impact and challenges you.

Your experience in service desk management may be supported by certificates or qualifications in ICT, business or similar. You'll bring knowledge of service desk portals Atlassian and Microsoft technologies and a desire to learn new and emerging technology. You'll work with a supportive and empowered team and thrive in an environment of digital transformation and change.

About us

Barwon Water is Victoria's largest regional urban water corporation, with more than 110 years' experience in delivering world-class water, sewerage and recycled water services to our customers and community. More than just taps and toilets, we're a pivotal player in the region's ongoing social, economic and environmental prosperity.

We care about where we live and work, and we're always looking for like-minded people to join our team.

Why join us?

At Barwon Water, we believe that every individual has something valuable to offer. We understand that the more diverse workforce, the wider the variety of ideas we bring to the table. Enjoy being part of an organisation that values results, personal and professional growth, workplace diversity and a balance between work and life commitments.

We acknowledge the spiritual, social and cultural connection that our Traditional Owners have with their Country. We value the continuing cultures and contributions of Aboriginal and Torres Strait Islander peoples to our community and their ongoing connection to the land and water over many thousands of years.

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