Digital Experience

• Drive success by creating captivating experiences for BigWX  customers
• Lead a high performing team to deliver digital innovation
• Hybrid role based out of Surry Hills office

We are BIG W 

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – 'to create better experiences together for a better tomorrow.' 

Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you'll do

As the Digital Experience & eCom Trade Lead within BIG WX, you will be leading a high performing team and make a real impact in the world of digital and eCommerce You'll be the driving force behind BIG W's online success including increasing digital traffic, customer engagement and conversion rate – all by delivering amazing digital experiences and content for and the BIG W app. It's a chance to make a big impact and see your ideas come to life.

• Develop and implement a " best in class" digital experience across web and app, boosting traffic and conversion.
• Lead the eCommerce trading plan, hitting budget targets, driving BIG W Market integration, designing and executing our Online & Customer calendar.
• Drive digital innovation, focusing on personalisation, experimentation, retail media, loyalty, and AI.
• Lead a high-performing team, using data to create engaging customer journeys and content. Coach and develop the team, ensuring efficient processes and a customer-first approach.
• Partner with key stakeholders across BIG W and Woolworths Group to deliver joint business plans.
• Act as digital champion and support the development of a 'digital mindset' across BIG W.

What you'll bring

• 5-10+ years eCom experience in a high trading, large retail business
• Expertise in eCom trading (esp. automated, data-driven, dynamic, always-on digital merchandising), SEO, UX, CRO, and content
• Previous experience leading large teams (direct and cross-functional)
• Previous experience as a known and trusted business partner working with cross-functional stakeholders  in a fast paced environment

What you'll experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
• A progressive and competitive leave policy that gives you more space for what matters to you
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary.  Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc
• Access to Sonder.  Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – 'to create better experiences together for a better tomorrow.' 

Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply. Please let us know in your application if we can assist you with any adjustments in the hiring process.