Paralegal / Receptionist

1.     About the Firm

Andrews Legal Group is a boutique suburban practice with offices in Victoria (Knoxfield and Pakenham), and New South Wales (Bella Vista) delivering services across criminal law, family law, wills and estates, property and conveyancing services. We pride ourselves on providing accessible, high-quality legal services with a client-focused approach.

2.     Position Purpose

The Paralegal / Receptionist will provide administrative and legal support across the firm's practice areas. This dual role combines reception and client-facing responsibilities with paralegal tasks such as legal research, document preparation, and file management. The role is designed to support the day-to-day running of the practice, provide exposure to diverse legal matters, and develop skills in both legal and administrative functions.

3.     Key Responsibilities

3.1) File Management & Legal Support

a Assist with opening, maintaining, and closing client files in accordance with firm policy (Smokeball law software).

b)      Draft, review, and prepare routine correspondence, forms, and legal documents under supervision.

c Conduct basic legal research and collate supporting materials for solicitors.

d)      Assist in preparing briefs, bundles, and court documents.

e)      Liaise with clients, courts, and external stakeholders in a professional and timely manner.

3.2) Reception & Client Services

a Act as the first point of contact for clients and visitors, providing a professional and welcoming reception.

b)      Answer and direct incoming calls and emails, ensuring timely follow-up.

c Schedule appointments, manage solicitor calendars, and coordinate client meetings.

d)      Maintain confidentiality and a high standard of client service at all times.

3.3) Administrative & Team Support

a Manage incoming and outgoing mail, couriers, and deliveries.

b)      Support billing and client intake processes as required (Smokeball law software).

c Maintain accurate records and update the practice management system.

d)      Assist solicitors and legal assistants with general office administration.

e)      Ensure the reception and common areas are kept clean, tidy, and presentable for clients and staff (including light office cleaning as required).

f Contribute to the smooth running of the office and undertake other reasonable duties as directed.

4.     Key Selection Criteria

a) Previous experience in a law firm or professional services reception role (preferred).

b) Strong attention to detail and excellent written and verbal communication.

c) Confidence with Microsoft Office and the ability to learn new software.

d) Familiarity with Smokeball, VLA ATLAS, and VXT Phone System will be highly regarded.

5.     Opportunities & Benefits

As an employee at Andrews Legal Group, you will benefit from direct mentoring from Senior Associates and exposure to diverse client matters. Develop your skills in both legal support and administrative practice and be provided with career progression pathways within a growing practice.

At Andrews Legal Group we pride ourselves on fostering an inclusive and supportive workplace culture.