Welcome and Engagement Worker

Be the first point of contact and support for young people navigating life's challenges

Are you ready to make a meaningful difference in the lives of young people? At Meli, we are driven by our mission to empower individuals and strengthen our communities. We are looking for a dedicated Welcome and Engagement Worker to be the approachable and supportive first point of contact for young people accessing our services, helping to foster an inclusive and youth-centred environment.

About the Role

As a Welcome and Engagement Worker, you will:

• Provide a welcoming and supportive first point of contact for young people at 222 Malop St, tailoring responses to their individual needs.
• Foster a safe, inclusive, and empowering environment, encouraging young people to engage with Meli Youth Services.
• Facilitate group-based activities focused on increasing pro-social engagement and life skills development.
• Build and maintain partnerships within the community to expand the network of resources available to young people.
• Strengthen Meli Youth Services' social media presence to create an engaging online community and ensure accessibility.

This role is central to enhancing the support and engagement experience for young people and contributing to positive outcomes in their lives.

Position Details

• Ongoing
• 1 FTE working 38 hours per week
• $101,032 p/a + Super + Salary Packaging
• To view the Position Description, please click here

Why Work with Us?

At Meli, we offer more than just a job—we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:

• Supportive Culture: Join a values-driven organization that fosters collaboration and innovation.
• Career Growth: Access ongoing Learning & Development opportunities and clear pathways for progression.
• Financial Benefits: Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-Life Balance: Benefit from flexible ways of working
• Employee Wellbeing: Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.
• Diversity and Inclusion: Be part of a team that celebrates diversity and actively supports individuals from all walks of life.

What We're Looking For

We value individuals who bring dedication, empathy, and expertise to their roles. To succeed in this position, you will have:

• A relevant tertiary qualification or Diploma in Community Development, Social Work, Family/Welfare/Youth Work, or a related discipline.
• Proven experience in assessing the needs of young people facing complex barriers.
• Strong proficiency in social media platforms and experience creating engaging, youth-relevant content.
• Experience in developing and facilitating group-based programs and activities.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with young people and stakeholders.

Join Our Commitment

Meli is committed to providing a child-safe environment. We have zero tolerance of any abuse or maltreatment of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of young people in our care.

Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.

Our usual process includes a written application, a phone call and a panel interview, if you require adjustments to the recruitment process, please email us at to discuss how we can best support you.

How to Apply

We're excited to hear from you Please submit your application, including a résumé and a cover letter addressing the key selection criteria outlined above. Applications close 11:59 pm, Monday, 1 September 2025.

For more information about the position please contact Katie Schomacker, Team Leader,

Take the Next Step

If you're ready to create meaningful connections and empower young people, we'd love to hear from you, click Apply Now and start your journey with Meli.

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