Dealer Co-ordinator

Ready to put your sales drive and customer-first mindset into high gear? This is an exciting opportunity to join a dynamic and growing dealership where you'll play a pivotal role in maximising revenue, enhancing the customer experience and building long-term client relationships. As our Dealer Co-ordinator / Lifestyle Consultant, you'll work closely with sales and leadership teams to deliver tailored aftermarket solutions, exceed performance targets and be a true ambassador for the brand—combining commercial acumen with exceptional service to make every customer journey memorable.

Basic Functions:

The Lifestyle Consultant carries out a range of duties related to the selling of aftermarket products to customers, who are purchasing a vehicle, including:

• Maintaining a high knowledge level about the manufacturer(s) products and vehicles
• Handling telephone queries.
• Ordering product for guests.
• Understanding cost benefits reasoning analysis among product range and communicating to clients.
• Understanding our guests' objectives, buying criteria and decision-making processes and forming long term business partnerships in order to leverage future transactions / purchases.
• Conducting product demonstrations (as required).
• Liaising with Vehicle Sales Managers to arrange appropriate training for sales staff.
• Assisting with the preparation of product delivery to ensure that the extras or options are included.
• Updating daily activity log
• Setting departmental goals and activities designed to further those goals

SpecificResponsibilities:

Customer Satisfaction

• Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.
• Visiting key clients on a regular basis to maintain and further develop relationships.
• Analysing all suggestions and complaints from customers and provide prompt and fair adjustments where necessary as advised by departmental managers.
• Continuously monitoring customer service quality and develop systems to correct and improve performance where necessary.
• Helping other departments in whatever way you can to assist in customer satisfaction.
• Achieving and exceed the Manufacturer's CS expectations.

Financial Control

• Creating the annual dealership sales forecasts by estimating total sales, gross and operating profits as well as expenses for the Lifestyle department.
• Ensure daily DOC is completed.
• Attend and contribute to weekly DOC meetings.
• Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.
• Meeting with the dealership's Managing Director/Dealer Principal to review departmental performance.
• Analysing and eliminating practices that waste supplies, space and time and provide feedback through meetings with the respective managers.

General

• Coordinate and conduct weekly sales meetings in conjunction with the relevant Department Managers
• In conjunction with the IT Manager, compare, identify and implement appropriate technology (e.g., ERA showroom) to suit the needs of the relevant departments.
• Develop a 5-year business plan for the Lifestyle department, tracking and reviewing on a regular basis, and amending when necessary.
• Set and review monthly and quarterly sales objectives.
• Maintain suitable working conditions by ensuring safety standards adhered to and clean premises and surrounds.
• Promote the dealership.
• Be an ambassador of the dealership.

Personnel

• Ensure that substitute staff are familiar with department operations and company policies (including WHS procedures).

Marketing and Advertising

• Overseeing standards for displaying and merchandising new vehicles as well as reviewing and approving all promotions before they are finalised.
• Working directly with the Managing Director/Dealer Principal and Marketing Manager on making recommendations on both short and long-range advertising plans and sales promotions.
• Seek and provide market and competitor information for evaluation.
• Provide sales staff with information that will create new business.
• In conjunction with Marketing Manager, contribute to and assist with the development of the annual and monthly marketing budgets.

Skills & Experience:

Essential

• Minimum 2 years' experience in a similar role in the automotive industry or in a sales or customer service based role.
• Excellent verbal and written communication skills.
• Ability to build effective relationships with customers resulting in sales.
• Ambition to succeed.
• Highly motivated.
• Ability to profile customer needs.
• Excellent customer service skills.
• Ability to negotiate and resolve conflict in a commercial environment.
• Concern for the quality of one's own work, other workers and the organisation as a whole.
• Ability to listen to the customer, emphasise and provide appropriate solutions to achieve a satisfactory result.
• Ability to use logical skills for the analysis of information.
• A methodical, disciplined, process driven approach to work.
• An ability to communicate effectively with a variety of people (internal and external).