Supervising Customer Service Officer

Court and Tribunal Services

Salary:
Level 3, $86,439 - $92,795 per annum plus 12% superannuation (PCSCAA 2025)

Position number:
3175

Work type:
Permanent - Full Time

Location:
Geraldton Courthouse

Closing date:
:30 PM (YYYY-MM-DD)

Attachments:
- Applicant Information

• Job Description Form - Supervising Customer Service

You can view and print these PDF attachments by downloading Adobe Reader .

This is a permanent, full time position available for immediate filling.
About Justice
When you join the Department of Justice , you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.

About The Role
The Supervising Customer Service Officer is responsible for coordinating the physical and human resources for a work team within the Magistrates Court of Western Australia. They provide an advisory service to all internal and external customers in relation to practices and procedures of the Magistrates Court of Western Australia.

Eligibility
To be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia.

Benefits And Opportunities

• Flexible working arrangements
• Career pathway opportunities
• Learning and development opportunity programs
• Corporate partnership with health providers, discounts on health insurance, member benefits, and subsidies for prescription glasses
• An employee assistance program offering a free, independent, and confidential counselling service to employees and their immediate family
• Check out the attached Applicant Information Pack to find out other benefits of working for Justice

Application process
How To Apply
Please ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.

We Require You To Submit

• A comprehensive Resume / Curriculum Vitae, that clearly outlines your transferable skills, experience and highlights your key achievements.
• A two (2) page statement addressing your suitability for the role in the context of the following Job-Related Requirements. Please provide examples to support your claims.
• Achieve Results
• Builds Productive Relationships
• Contact details of two work related referees.

All remaining
Job-Related Requirements
and
Role Specific Criteria
will be assessed at a later stage in the recruitment process.

Equity and Diversity
The Department of Justice is committed in building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal Australians, people with disability, youth, and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

Aboriginal job seekers may contact the Aboriginal Workforce Development Team on or call

for culturally appropriate application advice.

Applicants with disability requiring adjustment or accessibility requirements at any stage of the selection process can contact the hiring manager as listed under the 'Further Information' section or contact or call

for a confidential discussion.

For further job-related information
If you would like further information regarding the vacancy please contact
Susan Worthington, Clerk of Court, Geraldton
on
(08)

for a confidential discussion.

Submitting your application
Applicants are requested to apply online. To submit your application, click the
"Apply for Job"
button at the bottom of this advertisement.

Please ensure you allow sufficient time to submit your application,
as late applications will not be accepted.
If you are having difficulty submitting your online application, please telephone RAMS Helpdesk on

for assistance.

To keep you up to date on what is happening in Department of Justice and job opportunities you can go directly to the departments website or follow us on social media.