Service Administrator

1 day ago

Geraldton, Western Australia Cummins Full time $60,000 - $90,000 per year

DESCRIPTION

In this role, you will make an impact in the following ways:

  • Act as a key liaison between customers, technicians, and internal teams to ensure timely and accurate parts fulfillment
  • Provide expert advice on parts identification, availability, compatibility, and alternatives using multiple systems and resources
  • Process customer orders, returns, and transactions with precision, ensuring compliance with company policies and financial controls
  • Maintain optimal inventory levels through proactive stock monitoring, cycle counts, and coordination with suppliers and warehouse staff
  • Support warehouse operations including receiving, shipping, labeling, and organizing parts to ensure efficient workflow and safety compliance
  • Mentor and train junior parts personnel, sharing technical knowledge and best practices to build team capability
  • Participate in continuous improvement initiatives, contributing ideas and leading small projects to enhance service delivery and operational efficiency
  • Identify opportunities to upsell complementary products and services, contributing to revenue growth and customer satisfaction
  • Ensure all customer interactions reflect Cummins' commitment to quality, integrity, and excellence

RESPONSIBILITIES

To be successful in this role you will need the following:

  • High school diploma or equivalent; additional technical or vocational training in automotive or mechanical fields is advantageous
  • Strong proficiency in Microsoft Office and inventory/order management systems; ability to generate reports and analyze data
  • Proven experience in parts operations, preferably within the heavy vehicle, diesel engine, or industrial equipment sectors
  • Excellent communication and interpersonal skills, with a customer-first mindset and the ability to build trust and rapport
  • Demonstrated leadership potential, with experience guiding small teams or taking initiative in a fast-paced environment
  • Strong attention to detail, organizational skills, and the ability to manage multiple priorities under pressure
  • Willingness to comply with export control or sanctions regulations, if applicable

QUALIFICATIONS

This role will also support the operations manager with the administrative tasks associated with:

  • Timesheets
  • Direct and Indirect POs
  • Contractor Management
  • Facility Maintenance
  • Compliance activates administration
  • Tool calibration
  • HSE metrics
  • Chemical Management System

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID

Relocation Package No

  • Service Administrator

    1 day ago

    Geraldton, Western Australia Cummins Talent Acquisition Full time $60,000 - $80,000 per year

    In this role, you will make an impact in the following ways:Act as a key liaison between customers, technicians, and internal teams to ensure timely and accurate parts fulfillment Provide expert advice on parts identification, availability, compatibility, and alternatives using multiple systems and resources Process customer orders, returns, and transactions...

  • Administration & Bookkeeping & Accounting

    2 weeks ago

    Geraldton, Western Australia Fiduciary Administration Services Full time $60,000 - $80,000 per year

    Fiduciary Administration Services (FAS) is seeking applications for Administration, Bookkeeping and Accounting positions in both Geraldton & Perth.FAS sets the standard for excellence in providing Trustee and administration services to Native Title Trusts and Aboriginal Corporations, and we're on the lookout for people to join our growing team. Positions...

  • Administration Assistant

    1 week ago

    Geraldton, Western Australia Department of Justice Full time $76,912 - $82,464 per year

    Corrective ServicesSalary:Level 2, $76,912 - $82,464 p.a plus 12% superannuation (PSCSAA 2024)Position number:Pool Ref 232077Work type:Fixed Term - Full Time, Permanent - Full TimeLocation:Greenough Regional PrisonClosing date: :30 PM (YYYY-MM-DD)Attachments:- Applicant Information Job Description Form - Administration You can view and print these PDF...

  • Customer Service Officer

    3 weeks ago

    Geraldton, Western Australia Workskil Australia Ltd Full time

    About the Role This role is responsible for making delightful first impressions on our customers, being the face of Workskil.You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues. The successful candidate will find balancing day to...

  • Customer Service Officer

    3 weeks ago

    Geraldton, Western Australia Workskil Australia Ltd Full time

    About the Role This role is responsible for making delightful first impressions on our customers, being the face of Workskil.You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues. The successful candidate will find balancing day to day tasks...

  • Customer Service Officer

    1 week ago

    Geraldton, Western Australia Workskil Australia Full time $45,000 - $60,000 per year

    About the RoleThis role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues.The successful candidate will find balancing day to day tasks easy...

  • Hospitality Services Supervisor

    3 weeks ago

    Geraldton, Western Australia St John of God Health Care Full time

    OverviewYou will supervise the daily operations of Support Services and the service experience by key stakeholders. The position provides the key point of contact for Managers to assist in the provision or resolution of hospitality services, which includes Housekeeping and Pantry.The PositionDevelop, implement and maintain initiatives to promote and achieve...

  • Hospitality Services Supervisor

    3 weeks ago

    Geraldton, Western Australia St John of God Health Care Full time

    OverviewYou will supervise the daily operations of Support Services and the service experience by key stakeholders. The position provides the key point of contact for Managers to assist in the provision or resolution of hospitality services, which includes Housekeeping and Pantry.The PositionDevelop, implement and maintain initiatives to promote and achieve...

  • Hospitality Services Supervisor

    1 week ago

    Geraldton, Western Australia St John of God Health Care Full time $68,956 - $70,179 per year

    Your roleYou will supervise the daily operations of Support Services and the service experience by key stakeholders. The position provides the key point of contact for Managers to assist in the provision or resolution of hospitality services, which includes Housekeeping and Pantry.The PositionDevelop, implement and maintain initiatives to promote and achieve...

  • Customer Service Roles

    2 weeks ago

    Geraldton, Western Australia Workskil Australia Limited Full time $60,000 - $90,000 per year

    Empathy - Adaptability - Respectful - Clear communication skills - Patience Does this sound like you? We are looking for an outstanding candidate who possesses these qualities to enter the rewarding world of Employment Services. As an Employment coach, you will play a pivotal role in helping customers find suitable employment and assist them in overcoming...