IT Support Engineer

6 days ago

Parramatta Park, Queensland, Australia BSI People Pty Limited Full time $60,000 - $80,000 per year

We are looking for a Help Desk Support Engineer to join our client providing 1st/2nd level support of their Australian & New Zealand IT infrastructure.

In this role you will be responsible for responding to escalated queries with a high degree of accuracy and urgency.  

Your key accountabilities include:

  • Provide level 1/2 support for staff members experiencing IT infrastructure issues
  • Accurate recording of incidents and service requests
  • Communication with staff in order to keep them informed of incident and service request progress through to resolution.

You will be part of a busy environment, and will have previous experience in the following:

  • The operational delivery of client services including Desktop hardware, operating systems and business applications.
  • Microsoft Office (fixed) and Office365
  • Remote service tools to monitor, analyse and respond to incidents or events.
  • Managed services or system integrator environment.

You will also have:

  • Relevant Tertiary Qualifications
  • Excellent verbal & written communication skills
  • Highly developed problem solving & analytical skills

To apply online, please click on the appropriate link below. Alternatively apply to

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