Regulatory Services Technical Officer

Schedule 2 - Position Description

Position: Technical Officer – Regulatory Services

Incumbent:

Position Number: 3026

Directorate: Organisational Services

Team: Regulatory Services

Position Status: Permanent Full Time

Classification: Queensland Local Government Industry Award (Stream A)

Level: 5

Primary Location: Longreach

Revised: June 2025

Our Vision

Connecting Council and Community

Our Mission

Delivering Excellent Services

Our Values

1. A Safe and Healthy Work Environment

1. Inclusiveness and Respect

2. Consistency and Fairness

3. Teamwork and Staff Development

4. Performance and Value for Money

5. Leadership and Collaboration

6. Sustainability

7. Forward-looking

Position Objective

The primary objective of the Technical Officer in the Regulatory Services Team is providing high-quality

compliance advice, technical support, and GIS mapping services to ensure adherence to relevant legislation and

policies. The Technical Officer will play a crucial role in safeguarding community health and safety, preserving

environmental integrity, and promoting sustainable practices.

Position Responsibilities

Functional Areas Key Accountabilities

Regulatory Services and

Compliance

• Prepare and issue correspondence, directions, compliance notices, Penalty

Infringement Notices, (supported by sound evidence) for breaches of

relevant state legislation, local laws and subordinate local laws and ensure

effective follow through to final outcome.

• Manage Stock Route application correspondence, capital works funding

acquittals, travel and grazing permits and water agreements.

• Interpret and provide clear and consistent advice and direction to the

public in relation to Council's Local Laws and other Legislation

demonstrating transparency, integrity and sound judgement.

• Make recommendations and decisions based on sound risk assessment

and apply a proportionate compliance strategy in line with processes and

escalations contained in Council Policy, Procedures, and Frameworks that

also considers public interest factors.

• Support the planning, coordination, implementation and monitoring of

projects to ensure deadlines and outcomes are met.

Geographic Information

System

• Maintain spatial data from various sources such as satellite imagery, GPS

and field surveys, ensuring accuracy and integrity of data.

• Analyse spatial data to identify patterns, trends and relationships, through

modelling, map analytics and overlays.

• Create maps and other visual tools from spatial data, that is easily read.
• Ensure quality assurance and governance processes are in place for data

validation.

• Provide support to team members is using and accessing GIS tools and

data.

Systems and Processes
• Support the development, implementation and ongoing improvement of

systems, processes and strategies that create greater efficiencies and

better support the needs of Council and the community.

• Work in collaboration with/assist in the development of policies, processes

and procedures within the Regulatory Services team and other Council

teams as required.

• Utilise robust and accountable information management practices.
• Participate in development and management of health and safety

processes relevant to the role.

Finance Management
• Assist and provide feedback in the management and development of

annual budgets and monitoring and control of all cost centres for which

the position is responsible.

• Complete procurement-related tasks, supporting the development of

RFQ/Tender and Contract documentation, raising purchase orders and

goods receivables.

• Complete other finance related tasks such as, credit card reconciliation,

invoice and refund requests, support the development of fees and charges

for annual budgets.

Other
• Other such relevant duties as required from time to time, which would

generally fall within the scope of this position as directed by your

accountable supervisor.

• Carry out all duties in line with the Council's Workplace Health and Safety

policies and procedures and adhere to any legislative obligations.

Key Relationships

Reports to Manager of Regulatory Services The Technical Officer – Regulatory

Services will have an effective

relationship with the Manager of

Regulatory Services and is

responsive to their requests.

Works with (Internally) Regulatory Services Team

Various levels of Council employees

The Technical Officer – Regulatory

Services will have a positive

relationship with Regulatory Service

Team, and the wider workforce,

which involves active

communication, sharing ideas and

working together to create a

conducive environment.

Works with (externally) Members of the community, external

agencies and other stakeholders

The Technical Officer – Regulatory

Services will have an approachable,

attentive, and respectful relationship

with members of the community,

external agencies, and other

stakeholders built on open

communication and trust.

Extent of Authority

Position exercises a degree of autonomy and works under general direction with the freedom to act within

established policies practices. The position must understand that their powers are limited to their delegated

authority and know and comply with any authority/obligation that comes with their powers.

Position Requirements

Personal Attributes

• Able to demonstrate a commitment to Council's core values through personal action.

• Able to gain respect and create good working relationships with internal and external stakeholders.

• Able to work under general direction, within a team environment.

• Good attention to detail and a commitment to high quality work.

• Able to take initiative in improving processes to make them more efficient and effective.
• Able to maintain strict confidentiality and discretion.
• Excellent time management, organisation, and planning skills with an ability to prioritise and manage own time

and meet critical timeframes.

Skills

• Excellent oral communication and interpersonal skills with a proven ability to communicate effectively with

people at all levels and from all backgrounds and the ability to act tactfully in sometimes very sensitive

situations.

• Ability to display empathy and tact when communicating with residents who are concerned about the impacts

of noncompliance and display engaging interpersonal skills to communicate complex concepts in plain

language to customers.

• Ability to create positive, meaningful, collaborative and respectful relationships with key internal and external

stakeholders.

• High level of proficiency with computer use (desktop and mobile), software applications, access information

from databases and document management systems.

• Demonstrated organisational skills and the ability to maintain attention to detail when working on routine

cases.

• Proven conflict resolution skills to attain desired outcomes in a dignified and respectful manner whilst

maintaining a positive Council image.

• Proven written communication skills including the ability to draft reports, compile affidavits and take

investigation notes.

Knowledge

• Knowledge of the Local Government Act 2009, the Animal Management (Cats and Dogs) Act 2008; the

Environmental Protection Act 1994, the Transport Operations (Road Use Management) Act 1995 and

Regulations, and Council's Local Laws and associated subordinate local laws.

• Knowledge of animal husbandry, animal control, kennel and facility operations, an understanding of animal

disease transmission and prevention methods.

• Knowledge of Council's regulatory services programs and operational policies and procedures.
• Knowledge of the roles of departments within Council and the service functions.
• Knowledge and understanding of quality customer service principles.

Essential Experience/Qualifications

• Current Unrestricted "C" Class Drivers Licence.

• Tertiary qualifications in Certificate IV in Government Investigations and/or Certificate IV in Animal Regulation

or the ability to obtain

• Experience in GIS mapping and spatial data analysis.
• Experience in navigating and interpreting State legislation and local laws.
• Experience in delivering quality customer service including communication of complex information into simple

concepts to facilitate customer understanding

Delegations and Authorisations

Financial Delegation

A financial delegation of $15,000 is assigned to this position. Please refer to Council's Procurement Management

Directive for details of Councils guidelines as per Local Government Act and Regulation. Legislative Sub-

Delegations and Authorisations may also be applicable to this position and are detailed in the external public

registers.

Inherent Requirements

These are the essential requirements of this position:

• This role may be subject to work related contact outside of normal business hours.

Workplace Health and Safety Obligations

All employees have a legal obligation to comply with regulatory requirements and LRC– SMS (Longreach Regional

Council's - Safety Management System) incorporating WH&S policies, procedures and work instructions. These

are introduced to ensure the health and safety of employees, contractors, visitors, volunteers, the public and the

environment and remain compliant with Industry Benchmark Standards.

The following statements apply to all employees, including permanent, part-time and casual employees. Your

responsibilities include:

1. To comply with instructions given for WH&S at a workplace by the employer;

2. Comply with the Health and safety duties and Duty of Care requirements as specified within the Work Health

and Safety Act 2011 Part 2.

1. Timely reporting all accidents, incidents minor injuries, near misses and property damage (within 24 hours of

the event) and assisting, if required, with the investigation of all incidents in the workplace;

1. For a worker to use the PPE (Personal Protective Equipment) provided by the employer after proper instruction

in its use;

1. Not to wilfully or recklessly interfere with or misuse anything provided for WH&S at the workplace;

2. Not to wilfully place at risk the WH&S of any persons at the workplace including yourself;

3. Adhere to the LRC–SMS by remaining compliant to Council's WH&S Management Plan and completing

relevant Monthly Action Plan items;

1. Performing all work and associated functions in a safe, efficient and effective manner;

2. Complying with all documented WH&S policies, procedures, work instruction and verbal instructions issued

by the organisation or its officers;

1. Provide advice to ensuring risk assessments are conducted and recorded for all identified hazards, or prior to

the implementation of new work practices, hazardous substances, or plant. Also, as required, assisting or

participating in the carrying out of risk assessments on identified hazards;

1. Identifying hazards, conducting risk assessments, and implementing corrective action to eliminate hazards

where possible and / or control risks in the workplace;

1. To report hazards and risks in accordance with WH&S procedures;

2. Establishing and maintaining a high standard of housekeeping within your individual work area(s) and

generally within the Longreach Regional Council's area of responsibility;

1. Attending any toolbox, team talks or specific training (e.g. Take 5s etc.) as supplied and required by Longreach

Regional Council;

1. Being familiar with the location of first aid treatment centres, fire protection facilities and evacuation

procedures;

1. Report any concerns for WH&S to your Supervisor.