DIDO or FIFO Guest Services

5 days ago

Port Hedland Karratha Pilbara, Australia Civeo Full time $65,000 - $75,000 per year

About the Opportunity

As our Guest Services Assistant you will be joining our supportive Operations team to deliver an exceptional guest experience for our residents and guests at our Village based in Karratha. Permanent full-time positions are available on a 14:7 roster with a 8.25 day (two weeks living on site and one week at home for what matters most).

You will manage guest check in / check outs and accommodation bookings, general administration duties, managing the retail space, and most importantly – be the first point of contact and provide an excellent customer service experience for all our residents and guests.

If you're someone who values working within a supportive team, adventure, gaining experience that will boost your career, and a change of pace, we want to hear from you

About the Benefits

  • Salary ranging from $65,000 - $75, % Superannuation (paid on all rostered hours) + penalties and allowances
  • $7k annual incentive bonus for all local candidates who Drive in, Drive out (paid quarterly – no flights included)
  • 8.25 hour work day
  • FIFO included for all Perth based candidates (not eligible for incentive bonus)
  • All food provided while on site (catering for all preferences / allergies / intolerances)
  • Accommodation provided (linen, aircon, bar fridge, TV, en-suite bathroom)
  • On-site Facilities (such gyms, hubs, and pools – varies by Village)
  • Employee benefits including retailer discounts, reward programs and access to confidential counselling services for you and your family

About You

  • Administration experience, preferably within a guest services or administration assistant position with the hospitality industry
  • Experience with accommodation booking systems is highly desirable
  • Experience working in high volume, fast paced environments
  • Excellent customer service and communication skills
  • Excited to work on 14:7 roster (2 weeks on, one week off)
  • A valid Drivers license
  • Unlimited working rights within Australia (ideally for 12 months or more. Sponsorship NOT available at this time)
  • Flexibility to work across day / night shift when required
  • Passion and commitment to Safety

What's next?

  • Apply now and be ready to complete a video and / or phone interview
  • Securely upload relevant pre-employment documents including your relevant certifications and licences
  • Consent to background checking including references and National Police Clearance
  • Attend pre-employment medical assessment (to ensure we can keep you safe, we will book this at a location close to you)
  • Start your new career and lifestyle with Civeo

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.

Stay Well. Work Well.

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