Customer Service Officer

21 hours ago

Burnie, Tasmania, Australia Burnie City Council Full time $60,000 - $90,000 per year

About the role

As the first point of contact for our community, you will play a vital role in creating a positive and welcoming experience for every customer - whether they contact us in person, by phone, or online.

This varied role will see you:

  • Provide accurate information and support to customers across a range of Council services.
  • Manage customer enquiries, applications and payments efficiently and professionally.
  • Deliver high-quality service in line with Council's Customer Service Charter.
  • Support continuous improvement initiatives and contribute to a positive, team-focused culture.

You will gain a strong understanding of Council's activities and projects and have the opportunity to make a real difference in how our community experiences our services.

About you

You are a confident communicator with a natural ability to engage with people from all walks of life. You will bring:

  • Experience in customer service or administration, ideally in a busy front-line environment.
  • Strong computer skills, including the ability to manage transactions and digital records accurately.
  • A professional and empathetic approach to problem-solving.
  • Great attention to detail and a commitment to continuous improvement.
  • The ability to stay calm and positive under pressure.

A Certificate III in Customer Service, Business Administration (or equivalent experience) is desirable, as is prior experience in local government - but what matters most is your passion for delivering exceptional service.

Why join us?

At Burnie City Council, you will be part of a supportive and community-focused team that values collaboration, respect, and continuous improvement. We offer:

  • A part-time opportunity (32 hours per week).
  • A welcoming and inclusive workplace culture.
  • Ongoing professional development and training.
  • The chance to contribute to services that truly make a difference in our community.

More information:

Questions?

For confidential enquiries please contact Sallyann Marshall on or

Please forward a cover letter outlining your interest in the role and a current resume to by no later than 5.00pm, Sunday 2 November 2025.

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