Business Manager- Supported Employment

About Us

Help is a social enterprise assisting people with disability lead fulfilling and independent lives. Over the past 57 years, we've created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it's employment, learning, community connection, or anything in between – we work step by step alongside every individual to achieve their goals. We do this with the help of our social enterprise businesses, organisational partnerships, and Inclusive Employment Australia and NDIS service streams. Help provides an ecosystem of opportunity.

What's in it for you?

At Help every person is the master of their journey. And that starts with our team. We are a values-based organisation that strives to create an environment where employees openly embrace our mission and vision every day. As a valued member of our team we're committed to looking after you, by offering some great benefits including:

• Excellent salary sacrificing benefits Package up to $15,900 of your annual salary tax free, and additional $2,560 for meal and entertainment expenses
• An inclusive work environment that values both your personal and professional life, with a strong focus on flexibility to help you achieve a healthy work-life balance
• Access specialist and accredited training, professional mentoring, and ongoing coaching
• Benefit from opportunities for professional development and career advancement
• Celebrate your milestones through our dedicated Service Award Program
• Access free and confidential support through our Employee Assistance Program (EAP)
• A job where every day is different and you will positively contribute to the lives of people with disability

About the opportunity

The Business Manager – Supported Employment, is responsible for overseeing the delivery of Supported Employment services, ensuring high-quality, person-centred support for participants accessing employment under the National Disability Insurance Scheme (NDIS). This role provides strategic and operational leadership to a team of Employment Coaches and Employment Support Workers, guiding them in delivering tailored employment supports that align with individual goals and NDIS funding. The Business Manager ensures services are delivered effectively, sustainably, and in line with NDIS requirements.

Your key responsibilities will include but are not limited to:

• Ensure each participants' individual needs and aspirations for employment are at the center of your focus
• Collaborate with the Head of SLES/Supported Employment or NDIS Employment Manager to maximise operational performance and deliver employment outcomes in alignment with NDIS guidelines.
• Provide operational leadership, direct supervision, and mentoring to team members, fostering high performance and ensuring they are equipped with the knowledge and resources needed to succeed.
• Cultivate a positive service culture that prioritises safe, best-practice disability employment supports and exceptional customer experience.
• Champion continuous improvement by identifying opportunities to enhance service delivery, encouraging innovation, and responding constructively to team feedback.
• Be accountable for the overall performance of the assigned business area.
• Contribute to operational service delivery as well as the growth and development of the service.
• Manage escalated employee matters in a timely and constructive manner, coaching team members through resolution processes where appropriate.
• Support the strategic direction of the region as determined by the Head of SLES/Supported Employment or NDIS Employment Manager
• Investigate and resolve escalated customer concerns and complaints, seeking support from internal subject matter experts for complex cases when require
• Ensure program delivery and site management remain person-centred, with strong adherence to safety and NDIS compliance standards.
• Promote fairness and consistency in supporting participants to access the assistance they need in the workplace.
• Lead the team in balancing participants' NDIS goals with production targets, ensuring both are achieved sustainably.
• Empower and support Employment Coaches to work collaboratively with Site Leaders, Site Coordinators and Production Team Leaders to meet participant goals and employment outcomes.

This is a Full-Time position based at: Eagle Farm

About you:

We are seeking motivated and value driven leader to join our Supported Employment Team as a Business Manager - Supported Employment. You will have proven experience in fostering a quality team environment as well as managing and driving teams to achieve excellent outcomes for our participants. You will also have the following:

• Minimum of 3 years' experience in NDIS programs
• Experience in a management role with skills in business and financial management
• Experience working within and/or leading a supported employment function previously
• Demonstrated experience within the disability support services sector
• Ability to supervise and manage the performance of staff within the service
• Understanding of government funded employment programs and an ability to interpret contract requirements
• Strong business acumen and an ability to work with KPI's and targets
• Well-developed IT knowledge and experience in Windows and Web based applications
• High level of interpersonal, verbal and written communications skills and an ability to share skills and knowledge with others
• Ability to promote a proactive, diverse team and support a positive, inclusive work culture

How to apply for this role?

If you're looking for a rewarding role with an innovative and diverse organisation, we encourage you to submit your application.

Applications close: Applications will be assessed as they are received.

Contact: To learn more about this opportunity please contact the Recruitment team on:

As part of our recruitment and selection process, all successful candidates must have or be willing to undertake a range of checks including verification of working rights, Working with Children (Blue Card), NDIS Worker Screening (Yellow Card), professional reference checks and a national police check.

If you would like to learn more about working for us or what we do, we encourage you to visit or follow us on LinkedIn