ServiceNow Consultant

Description

• We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.  Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

The ServiceNow Administrator plays a key role in supporting our ServiceNow Platform to achieve organisational and customer outcomes within operational sustainment contracts. Reporting to the ServiceNow Team Leader, you will lead and contribute to improvement initiatives, working closely with others to translate business and technical requirements into practical, user-centred solutions. This role values input into technical governance, IT Service Management, and operational best practices.

You'll help shape a supportive and sustainable operating model, ensuring successful go-lives and a positive user experience. With at least three years of hands-on ServiceNow administration experience, you'll feel confident converting business needs into impactful and effective platform capabilities.

Key Responsibilities

• Develop, configure, and maintain ServiceNow components, modules, integrations, and workflows, while supporting training, change adoption, documentation, and self-service initiatives.
• Align platform functionality with business goals, encouraging the use of low-code/no-code tools and promoting inclusive, sustainable automation practices.
• Support platform reliability and compliance by working collaboratively with architects, cyber security, and technical teams to ensure secure and resilient solutions.
• Champion a culture of continuous improvement by leading reporting and analysis activities, mentoring colleagues, and sharing knowledge to uplift team capability.
• Partner with stakeholders and vendors to co-design requirements and deliver outcomes that align with strategic goals and the ServiceNow roadmap.

Qualifications & Experience

• Blend ITSM expertise with hands-on ServiceNow administration to deliver thoughtful, scalable, and people-focused solutions that support long-term platform health.
• Approach process and solution design with empathy, creativity, and a strong ability to resolve challenges in a complex ServiceNow environment.
• Work effectively with a wide range of people, facilitating inclusive workshops, gathering insights, and encouraging rapid prototyping and feedback in an agile team environment.
• Maintain a strong commitment to platform integrity and cyber security, ensuring documentation is clear, consistent, and accessible.
• Be open to learning and growth, maintaining relevant certifications and developing your skills to support evolving needs and collaborative success.

This role does require the successful applicant to be an Australian Citizen and hold a minimum NV-1 level security clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process - virtual / face to face interview & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.