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Senior Customer Success Manager, Sales Solutions

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Sydney, New South Wales, Australia LinkedIn Full time $90,000 - $120,000 per year
Company Description

Job Description

Responsibilities
  • Become a client partner in maximising the benefits of their investment with Sales Navigator and reduce customer attrition
  • Formulate and run creative programs to help our clients achieve success with Sales Solutions product suite
  • Learn about the LinkedIn business, the team, Sales Navigator and associated tools (e.g. )
  • Understand how to build and present a LinkedIn Sales Solutions narrative by leveraging data and insights
  • Partner with the sales team and other LinkedIn colleagues to drive customer success and retention throughout the customer lifecycle
  • Thoroughly understand and articulate clearly LinkedIn's wider vision and the business implications as it pertains to our "Hire, Market, Sell and Learn" value proposition
  • Educate clients on the value they can generate from their current subscription to Sales Navigator through training, consulting, communication about product features and metrics review
  • Encourage clients to utilise appropriate LinkedIn resources (i.e. community forums, training, workshops) to increase their utilisation of Sales Navigator and other features on the LinkedIn platform used for social selling
  • Formulate and run creative and scalable projects to help our clients achieve success (e.g. newsletters, events, workshops)
  • Proactively contact and deliver consulting to improve utilisation of low usage clients
  • Deliver group and individual user informational training sessions about Sales Navigator features, industry benchmarking and best practices
  • Utilise LinkedIn, client and other data to derive insights to drive greater client engagement

Qualifications

Basic Qualifications
  • 7+ years' experience in sales, account management or consulting

Preferred Qualifications
  • Strong interpersonal and communication skills as well as attention to detail
  • Excellent organisation, project management and time management skills
  • Ability to effectively present to large audiences
  • Software, technology pre-sales, solution sales and sales effectiveness experience
  • Ambitious and driven, thriving in a fast-paced and demanding environment
  • Teamwork mentality and willingness to assist wherever needed
  • Strong Microsoft Office capabilities: PowerPoint, Excel and Word
  • Bachelors degree or equivalent experience in business or related field
  • Experience with developing and delivering pitches, trainings and webinars

Suggested Skills
  • Collaboration
  • Communication
  • Problem solving

Additional Information

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