Client Partnership Manager

Company Description

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Lex Medicus is an established premier provider of independent medical opinions and specialist services, serving legal professions, insurers, private and government employers as well as self-insured companies.

The Client Partnership Manager is responsible to build and maintain key customer and medical expert relationships & partnerships, identify business opportunities, whilst maintaining knowledge of current market conditions. The role is accountable for managing Lex Medicus' external development & relationships, specifically, potential and existing clients, lawyers/insurers and marketing & promotion. The Client Partnership Manager is responsible for the continued growth and development of Lex Medicus business through business development activities which generate revenue growth across existing and new business.

We are looking for a self motivated individual with a positive attitude who thrives in making a positive impact that provides value to our stakeholders and people.

Please note, that the specific tasks listed in this position description are not all inclusive. The tasks listed are to be used as a guide only and other objectives and/or tasks may be agreed from time to time. MedHealth reserves the right to adjust role responsibilities and functions in line with the strategic direction and needs of the business.

Job Description

• Assist in conducting in-depth market research to identify emerging trends, potential clients, and opportunities in the medico-legal industry.
• Analytical skills will be essential in assessing competitive landscapes and market dynamics, providing valuable insights to inform our business strategies.
• Building and maintaining strong client relationships will be at the core of the role.
• Identify and target potential clients within the legal sector, working closely with your team to develop and execute effective client acquisition plans.
• Ability to understand and address client needs will be critical in fostering long-term partnerships.
• Manage key medical expert relationships in conjunction with the Consultant Services team, identifying recruitment of medical experts and assisting in their orientation/training on our processes and protocols, compliance requirements, report quality and timeliness.
• In collaboration with your team, you will develop and execute strategic business development and sales plans to meet or exceed revenue targets.
• Create and deliver presentations and proposals, negotiate contracts, and ensure that sales activities are documented accurately.
• You will be responsible for planning and coordinating meetings with key clients and decision makers to expand our network, gain insights and strengthen our position in the industry.
• Working closely with our marketing team, your industry knowledge will provide valuable insights to drive marketing initiatives and promotion.
• Efficiency in administrative tasks related to business development activities is crucial. This includes scheduling meetings, managing calendars, effective time management and follow up to facilitate the smooth execution of initiatives.
• Maintain a keen eye on key performance metrics, tracking and reporting on the effectiveness of our client partnership efforts. Regular reports will be prepared for senior management, providing data-driven recommendations for continuous improvement.
• Collaboration is fundamental to our success. You will work closely with internal teams, including legal experts, medical consultants, and the Client Services Team, to ensure the successful execution of growth strategies and the delivery of high-quality services to our clients.
• A 'hands on" leadership style.
• Loyalty and ability to inspire and lead a very committed and professional team who have great pride in the organisation.
• Function as an effective, positive team member.

Qualifications

Qualifications and Experience

• Experience or qualifications in business, health, legal or insurance industries, ideally with experience in client & stakeholder management – highly regarded

Specific Knowledge and Skills

• Demonstrated ability to work as part of a team – leadership experience desirable
• Strong Account Management experience and skills
• High level of written and verbal communication skills
• Strong attention to detail
• Strong organisational and time management skills
• Problem-solving & initiative
• Adaptability and reliability
• High level of personal accountability
• Commercial acumen and genuine enthusiasm to build relationships and provide excellent customer service.
• Professional & immaculately presented.

Additional Information

Why join us?

• Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
• Employee Referral Program – Be rewarded for successfully recommending great talent.
• Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.
• Reward and recognition program.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.