Client Relations Consultant, Transport and Main Roads

The Transport Contact Centre team, part of the Customer, Small and Family Business division within the Department of Customer Services, Open Data and Small and Family Business (CDSB), plays a vital role in helping Queenslanders access and navigate the products and services offered by the Department of Transport and Main Roads (TMR). Using platforms like phone, email and messaging, the team provides professional and efficient support for the public.

The Client Relations Consultant role plays an integral role in the achievement of CDSB delivery of quality service to customers relating to registration, driver licensing and industry products and services through voice and messaging channels within a customer contact centre environment.

TMR is currently recruiting for customer engagement champions to join our professional and supportive Customer Contact Centre team. The Client Relations Consultant role is an exciting opportunity to grow your customer service excellence in a stable environment with development opportunities and good work-life balance. Are you seeking an opportunity where you can embrace the excitement of a challenging work environment? We are looking for individuals who demonstrate exceptional resilience and an unwavering dedication to delivering customer satisfaction. Multiple temporary full-time and part-time 6-month contract roles available.

Are you seeking an opportunity where you can embrace the excitement of a challenging work environment? We are looking for individuals who demonstrate exceptional resilience and an unwavering dedication to delivering customer satisfaction. As a Client Relations Consultant, you will be engaged in a customerfocused role within an inbound Customer Contract Centre, dedicated to providing a prompt and efficient service. You will play a crucial part in fulfilling organisational goals by delivering top-quality service. You will represent the department by providing accurate and comprehensive information about Queensland's Registration and Licensing products and services to both industry professionals and individual

department clients through multiple platforms.

About You:

• Experience in delivering excellent customer service driven by a genuine passion for helping others and an ability to build and maintain resilience when faced with difficult

interactions.

• You have exceptional communication abilities enabling you to provide positive, resolution driven experience while engaging effectively with customer and articulating information with clarity.

• You are comfortable with technology, eager to learn new systems and platforms and adaptable to the integration of various tech tools in your workflow.

• You are receptive to feedback and committed to ongoing learning and selfdevelopment.

• You demonstrate a desire for personal and professional growth in a fast-paced and demanding environment.

Benefits:

Join our vibrant team and discover a workplace culture that promotes inclusivity and flexibility, making it the perfect environment for nurturing talents and achieving your career goals. We are committed to providing our employees with ample opportunities for development and personal growth. Our flexible work arrangements empower you to achieve a good work-life balance with options such as a 9-day fortnight available to suit diverse needs and lifestyle choices. We believe that everyone's unique abilities contribute to our collective success, and we are dedicated to providing reasonable adjustments to ensure all team members can work comfortably and effectively. A standard full-time working week equates to 36.25 hours.

Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.

How to apply:

Please refer to the attached role description and applicant guide for information on how to apply. If you have any questions or would like more information, please contact Jakle Kalpus on

Applications will remain current for 12 months.