Financial Counsellor Hastings

Brief Description

• Opportunity to work a 9-day fortnight (part-time, 0.9)
• Based on the Bayside Peninsula – primarily Hastings with flexibility to WFH
• SCHADS Level 5, $102,791.52 pro rata (plus super and salary packaging)

About The Role
As a Financial Counsellor, you'll support a broad and diverse range of clients including those affected by family violence, mental health challenges, illness, and other complex life circumstances to navigate financial stress and build long-term financial wellbeing.

Using a trauma-informed and empowerment-based approach, you'll provide intensive support through in-depth assessments (via phone, video, or face-to-face), case work, advocacy, and tailored financial options. You'll also play a key role in triaging and referring clients to other services, working collaboratively with internal teams and external agencies to ensure holistic support.

This role is based in Hastings, with the flexibility to work from home where appropriate for client delivery. It's a highly autonomous position, ideal for someone who enjoys managing their own caseload while being part of a supportive and values-driven team.

You'll also contribute to the development of Good Shepherd's financial counselling services and broader organisational objectives, with opportunities to participate in sector development, agency events, and systemic advocacy.

This is a contracted role until June 2026, with strong potential for extension depending on funding.

What You'll Be Doing

• Deliver high-quality financial counselling across phone, video, and face-to-face settings.
• Use trauma-informed, culturally sensitive approaches to support clients in achieving financial stability.
• Advocate for clients with financial institutions, service providers, and external dispute resolution agencies.
• Collaborate with internal teams and external services to ensure holistic support.
• Contribute to sector development and systemic advocacy through forums and working groups.

What We're Looking For

• Diploma of Financial Counselling and/or experience supporting individuals in financial distress, ideally within community services or the not-for-profit sector
• Strong financial counselling, case management and advocacy skills, with the ability to assess and provide tailored financial advice
• Understanding of credit and debt legislation, hardship policies, consumer protection laws and financial rights
• Ability to use case management software, Microsoft Office suite and interpret financial regulations and hardship provision
• Membership, or eligibility for membership, with Financial Counselling Victoria (FCVic)

Why join us?

• Salary packaging - which can add up to $15,900 in tax-free pay per year
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• Hybrid working arrangement
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Good Shepherd
Our strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person's right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

How To Apply
Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the key selection criteria.

Applications are considered as they are received. APPLICATIONS CLOSE: 26th October 2025
To view the position description click please email

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.
Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.