Software Escalation Engineer

1 day ago

Sydney, New South Wales, Australia Varonis Full time $80,000 - $120,000 per year

Description


Software Escalation Engineer         The Company:  Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation.   Thousands of organizations worldwide trust Varonis to defend their data wherever it lives — across SaaS, IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management. Varonis protects data first, not last. Learn more at    The Role:  We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support.    The Escalation Engineer must learn fast and adapt to quickly changing technology in order to provide top-tier support for our product line. This position will investigate customer issues with our products and provide timely resolution while coordinating with our support and development teams.   The Responsibilities: 

Provide expert-level technical support for our products Analyze, diagnose, and debug complex customer issuesCreate and implement patches, fixes, and diagnostic tools Take ownership of escalations and drive towards resolutionAct as a technical focal point in cooperative relationships with other internal groups Coordinate with other engineers from various product components to deliver successAcquire both broad and in-depth product knowledge Create and improve documentation to train support engineers to resolve support casesDemonstrate strong interpersonal and communication skills   The Requirements: B.Sc. in computer science or equivalent from known university. Minimum of 3 years of experience in developing Enterprise-level, Python Applications.Working with AWS, Docker, Kubernetes and Microservices – AdvantagesPerform testing on UI and performance Asynchronous programming and experience in developing performance-critical applicationsExperience with Machine Learning – AdvantagesExperience with multi-threaded applicationsFluent English (written and verbal) Advantageous skills, not required:  Provide training and support to internal teams Knowledge of IT - Networking / Security / StoragePrevious customer-facing technical positionsExperience around .NET C# applications.Building dashboards, build training We invite you to check out our Instagram Page to gain further insight into our culture  @VaronisLife  Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

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