Application Support Engineer

1 week ago

Sydney, New South Wales, Australia Salt Full time

Hiring - Application Support Engineer - User Experience

  • 12 months contract opportunity - with a High potential to go permanent
  • Offering: $470/day including super
  • Location: Sydney CBD - Hybrid work Arrangements

About the role:

The Application Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow platform partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies.

In order to be successful in this role, we need someone who has:

  • Demonstrated ability to troubleshoot the most difficult technical issues
  • Ability to work with high-value customer administrators and developers
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Must be proficient with analyzing log files and standard debugging concept.
  • Strong experience working with dynamic
    HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
  • Strong experience with JavaScript, AngularJS and Jelly.
  • Strong experience working in Java or similar backend programming language
  • Experience and understanding of Object-Oriented Design
  • Experience with relational databases such as MySQL, Oracle
  • Working knowledge of the components in a web applications stack
  • Excellent client/ customer management skills
  • Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems
  • Must have knowledge of and experience in incident, problem, and change management as well as knowledgebase management, defect & escalation management.

Nice to have:

  • Familiarity with Linux, UNIX or other OS
  • Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)
  • Experience providing SaaS support is desirable.

Education Qualifications:

Bachelor's or higher or equivalent experience in a related field.

Please Note:
Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to

for a confidential discussion.

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