ASM - Retail Assistant Store Manager - (2/IC) - - Chadstone

2 weeks ago

Malvern East, Victoria, Australia Victoria's Secret Full time $65,000 per year

Step Into Something Bigger – Join Victoria's Secret as a Customer Experience Manager (2IC)

Chadstone, Melbourne | Full-Time | High-Volume Flagship Environment

Valiram is growing, and so can your career

Are you an experienced Store Manager or high-performing 2IC looking for your next challenge? This is your opportunity to step into a dynamic leadership role with one of the world's most iconic brands—Victoria's Secret.

We're looking for a Customer Experience Manager (2IC) to partner with our Store Manager in leading our high-volume, customer-obsessed Highpoint store. This is not your standard ASM role—it's a complex, multi-faceted leadership opportunity where your operational expertise, commercial acumen, and people-first leadership will make a real impact.

Why Join Us?

At Valiram, Asia-Pacific's premier retail specialist, our people are the foundation of our success. Joining our team means:

  • Career progression with a global retail group that celebrates internal growth
  • Premium training & development to sharpen your leadership and operational skills
  • Generous team member discounts across our portfolio of luxury and lifestyle brands
  • Opportunity to influence and shape a flagship store's success

What You'll Do

As the Customer Experience Manager, you'll be the right hand to the Store Manager, driving:

  • Team Leadership & Development: Coach, inspire, and grow a high-performing team that delivers world-class service.
  • Operational Excellence: Ensure smooth day-to-day operations, manage inventory, and maintain exceptional visual and operational standards.
  • Commercial Results: Maximise sales, control costs, manage KPIs, and contribute to P&L outcomes.
  • Customer Experience: Champion a culture where every interaction delights and builds loyalty.

What We're Looking For

We want a leader who thrives in a fast-paced, high-volume environment, ideally with:

  • Store Manager or strong Assistant Manager experience in retail, hospitality, or a service-driven environment
  • Proven ability to drive sales & profitability while managing complex operations
  • Strong people leadership skills with a passion for training and developing teams
  • Commercial mindset & adaptability to manage challenges and deliver results

Ready to Lead Something Big?

This is your chance to step into a pivotal 2IC role, shaping the customer experience and store performance for one of the most iconic brands in the world.

Apply now and start your journey with Valiram and Victoria's Secret.

(Permanent full-time position. Only Australian or New Zealand Citizens/PR will be considered. Only shortlisted candidates will be contacted.)

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

  • Employee discount

Work Location: In person

Application Deadline: 19/09/2025

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