After-Hours Support Worker

Why join Launch Housing
Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness.  With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.   Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.   Don't just walk past homelessness.  Join the solution.  
Our permanent and fixed-term employee benefits include:
• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave 
• Flexible working arrangements 
• Purchased leave 
• 17.5% leave loading 
• 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment
About the opportunity: Working at one of three dedicated crisis accommodation sites at Launch Housing, After-Hours Support Workers provide support to residents, maintain the security of the accommodation service and ensure an effective, safe and well-functioning environment. After-Hours Support Workers will offer careful consideration of the client's individual and diverse needs whilst encouraging the client's independence, empowerment, autonomy and dignity .
Launch Housing Southbank is a 51-bed crisis accommodation service in Melbourne. It offers short stays, case management, healthcare via our onsite nursing program, advocacy, and crisis support to people in need of emergency accommodation. In addition,
Southbank provides clients with a selection of wellbeing options, intensive case management, AOD supports on site and a peer support program in a holistic multidisciplinary team designed to support clients through chronic and episodic homelessness. The front desk is operated 24/7 with stand-up shifts to provide assistance and care to residents and to ensure safety and security at all times.L aunch Housing Dandenong (known as 'Bob's Place') crisis accommodation service offers short stays, case management support, and advocacy for families, couples and singles. The service includes 4 family units, 9 single rooms, 2 couple rooms and is staffed 24/7. Bob's Place also provides interim response support, transitional support, intensive case management.
Launch Housing Women Servicesoffers crisis accommodation, case management and advocacy to women experiencing homelessness in Melbourne. This site is one of the only crisis services in Victoria to employ and accommodate women only and it also offers services to trans and gender diverse individuals who identify as women. The After-Hours Support Worker role at Women Services works as part of a solo worker model with a sleepover component to the role. During the sleepover component of the shift, the worker is still required to undertake service delivery tasks outlined below as necessary, including implementing a wellbeing program after-hours, responding to critical incidents and supporting clients with a history of complex trauma. 
Permanent part-time role (approximately 21 hours per fortnight) based at East St Kilda. What you'll be doing:

• Providing comprehensive services to residents including crisis counselling, support, referrals inclusive of mental health and AOD and advocacy in accordance with case plans and in line with the practice framework.
• Maintaining appropriate casework records and statistics. Documenting risks, following ALERTS, as per case noting policies and procedures.
• Monitoring and managing the dynamics of the facility with the aim of providing an environment which is safe, supportive and enjoyable for all.
• Following all handover procedures and instructions.
• Responding to critical incidents and breaches of facility house expectations.
• Reporting and managing urgent repairs.
• Engaging external services, including emergency services as required.
• Undertaking administrative duties relevant to the running of the facility.
• Contacting the On-Call Manager as required as per the on-call procedure.
• Facilitating recreational and wellbeing activities for residents.
• Contributing to maintaining the facility to a clean, safe and hygienic standard.
• Provide support to clients that are supported in a transitional capacity as required.
• Assist clients with forms and other administration.
• Carrying out comprehensive risk assessments and safety planning.
• Cleary outlining service offerings and house guidelines to all new clients.
• Providing a consistent trauma informed and client focused service to all presenting clients.
• Sourcing emergency accommodation / HEF accommodation for clients exiting Launch Housing or who are being timed-out.

What we're looking for (key selection criteria):

• A relevant tertiary qualification in human services, and direct experience in the delivery of services to clients with complex needs relating to homelessness (desired).
• Demonstrated understanding of housing and homelessness policy, context and systems.
• Demonstrated ability to work collaboratively with others towards effective client solutions.
• Good interpersonal and communication skills, both verbal and written.
• Well-developed organisational and time management skills.
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Excellent problem-solving skills.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

$ $45.92 an hour + Superannuation + NFP Salary Packaging (tax savings) + Additional wellbeing leave available
Applications close 27 January 2026.
For more information, please contact [email protected]

How to apply
To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at [email protected].
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply   We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us
Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check. 
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.

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