Sales Advisor

Sales Advisor Position

The Role

At Tesla, our Sales Advisor's consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla's front line and are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy.

As a Sales Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We've created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.

To succeed at Tesla, you must be energetic, highly organised, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla's product offering and answering questions
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting Test Drives for individuals who exhibit purchase intent or potential
• Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI's.
• Proficient in Sales and Delivery Operations able to execute and consistently deliver a strong client experience with little to no guidance
• Effectively present and sell and support the delivery and installation the entire Tesla eco-system
• Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
• Be the primary contact point for all customer interactions throughout their purchase experience.
• Educate customers on all details of the purchase and delivery journey from initial contact      through to delivery day.
• Ensure vehicles readiness in preparation for the customers delivery appointment.
• Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
• Execute customer trade-ins and documents on delivery day
• Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required
• Perform additional responsibilities as assigned to meet business needs

Requirements

• Client service experience required
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail
• Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
• Ability to work evening hours, weekends and holidays in a retail environment

Customer Experience Specialist

The Role

The Tesla Team is committed to delivering an exceptional customer experience throughout the sales and delivery journey. The Customer Experience Specialist is responsible for exciting, educating, and engaging customers both before and during their Tesla delivery. This position offers a great opportunity to influence the Tesla customer experience significantly and plays a crucial role in the company's rapidly growing sales operations.

Responsibilities

• Welcome customers to the Tesla family by ensuring that their delivery day is a delightful experience.
• Educate customers about the basic features and functions of their vehicles.
• Assist the Store Leader with delivery operations to ensure an exceptional customer experience.
• Coordinate vehicle staging and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level.
• Demonstrate mastery of all Tesla products and services, along with local incentives for EV owners.
• Stay informed about industry trends and best practices.
• Collaborate with the vehicle readiness team to conduct final inspections for quality before vehicle delivery.
• Provide constructive feedback to program management and other stakeholders to enhance departmental efficiency and promote improvements across the company.
• Coordinate with internal and external teams to seamlessly coordinate various aspects of delivery day, (such as Sales, Service, and Remarketing Teams).
• Leverage a customer-centric skillset to understand and address their concerns with professionalism and empathy.
• Identify and overcome objections and obstacles, including charging and customer education.
• Ensure the final receipt of delivery is coordinated in line with accounting's revenue recognition standards.
• Where applicable, ensure that all local documents are accurately completed and signed according to government standards and revenue recognition requirements.
• Proactively and consistently update our CRM systems to ensure accurate and timely delivery information is available to management.
• Contribute ideas to enhance the Tesla delivery experience and improve back-end processes and procedures.
• Assist regional delivery customers through phone and digital channels to provide a supportive, customer-centric remote delivery experience.
• Support with additional retail related tasks as needed, including but not limited to test drives, events, and other retail activities.
• Uphold a professional appearance at all times.

Requirements

• Customer service experience required
• Positive, enthusiastic and passionate
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail