Surveillance Operator

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more, and supported by your leader to grow and develop.

The role

Crown Sydney have a unique opportunity available to join the Surveillance team on a full-time, permanent basis. This is a key role in our business where you'll help to ensure the safety and welfare of our patrons, visitors and residents are always maintained. You'll be responsible for conducting appropriate surveillance activity with the highest level of integrity and compliance in line with all regulatory and internal procedures, as well as providing technical and electronic monitoring of the Crown Sydney property for surveillance and security operations.

If you have recent or current experience in a gaming environment or have a background in CCTV or control rooms, then we would love to hear from you We're also keen to speak with experienced Surveillance Operators who are looking to expand their career and learn something different.

Some of your responsibilities will involve:

• Maintaining security and surveillance monitoring and alarms for the resort remaining vigilant for safety, emergency security and integrity incidents or issues
• Supporting critical incident and emergency responses and assisting Security Operations teams with command, control, coordination and communication protocols
• Identifying and reporting key incidents, anomalies and key info relating to illegal or suspicious behaviour by patrons, visitors & staff
• Proactively identify, manage and escalate excluded persons or other persons of interest requiring action
• Conducting player and employee profiling
• Analysing, investigating and providing accurate advice on security and surveillance incidents
• Completing audits of gaming equipment and be able to detect manufacturing defects or items of equipment that have been tampered with
• Ensuring a high level of confidentiality safeguarding business, financial, staff and patron information

About you:

• Holder of a 1AE Security Licence or be willing to obtain one
• Demonstrated experience in a similar Surveillance role is beneficial (gaming/hospitality environment highly regarded)
• Strong observation and communication skills
• Excellent computer skills with ability to work across multiple systems and platforms
• Strong aptitude in casino maths or relevant qualifications highly desirable
• Exceptional probity and credit clearance and ability to obtain and maintain all relevant licenses
• Unrestricted Australian working rights

To be considered for this role, you must have 24/7 availability and be able to commit to a rotating roster that includes 12-hour shifts across days, overnights, weekends and public holidays. The rosters will be published in advance and will require you to work a mix of days, night and overnight shifts.

As part of the recruitment process, candidates selected to progress will need to complete relevant police and working rights checks and be able to obtain a Casino Special Employee License – Category B (paid for by Crown if successful).

What we offer you:

• Full-time opportunity, based in on-site in the luxurious Crown Sydney
• Complimentary meals at our on-site staff restaurant
• Generous discounts across Crown hotels and restaurants Australia wide
• Opportunity to be part of a high performing team and develop your skills towards a long-term career in an iconic brand
• Chance to contribute to the safety and security of a Sydney's most luxurious property
• Access to discounts with various corporate partners across insurance, heath & wellbeing, fashion, banking & finance, technology and more

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.