Customer Care Team Leader

2 weeks ago

Mackay, Queensland, Australia Blackwoods Full time $60,000 - $90,000 per year

Why You'll love this role:

The role of our Customer Care Consultant is to provide exceptional service to our Customers through inbound/outbound phone calls, emails and consistently achieve agreed performance targets in support of delivering commercial and business outcomes.

This is an excellent opportunity for highly motivated individuals with the experience and aspiration to work in an industry-leading and dynamic environment. Comprehensive training to candidates who are eager to learn and are keen to develop a career in customer service and sales will be provided

Your day-to-day:

  • Provide an exceptional level of service to Blackwoods largest customer via telephone calls, emails and other business systems
  • You will be pro-active in looking for process improvements and solutions that drive the right outcome for both our Customer and the business
  • You will be empowered to interrogate issues and escalations and be relentless in your pursuit to reach an outcome quickly
  • There is a degree of administration related tasks and these should be actioned effectively and according to business processes
  • You will be eager to learn and understanding the commercial relationships our Mega Mining customers bring to Blackwoods and be pro-active in ensuring you keep yourself up to date with all processes, procedures and updates

What you'll bring to the team:

  • Ability to work Monday to Friday, between the hours 7am and 5pm
  • Previous experience providing an exceptional level of customer service to internal and external customers
  • Proven ability to work in a fast-paced customer service environment and able to manage conflicting priorities
  • High attention to detail coupled with demonstrated problem solving and investigation skills
  • Clear written and verbal communication skills are essential
  • Intermediate MS Office skills are preferred
  • Exposure or experience within a call centre or retail environment is preferred
  • A willingness to learn
  • Forward thinker who can think outside the box

Why Our Team Enjoys Being Part of Blackwoods:

  • Be part of a values-driven organization with a strong focus on innovation and customer success
  • Work in a collaborative, hybrid environment with flexible work arrangements
  • Access to ongoing development, mentoring, and career growth opportunities
  • Discounts to Wesfarmers retailers (Bunnings, Kmart, Officeworks, OnePass)
  • Long term incentives through the Wesfarmers Share Plan
  • Free onsite parking and more

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please submit your application today. We will contact suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, background checks (which may include a police check, pre-employment medical assessment, and/or drug & alcohol testing) may be required.

Blackwoods promotes diversity and inclusion and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community, and people with disabilities.

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