Change Manager

The main responsibilities of the position include (but are not limited to):

Strategic Alignment & Change Leadership

• Translate organisational AI strategy into structured, practical change and adoption plans across multiple divisions and business units.
• Align AI-related change initiatives with broader transformation, workforce, and cultural programs to minimise fragmentation and reduce change fatigue.

Stakeholder Engagement & Communication

• Design and deliver clear, consistent communications that articulate the purpose, benefits, and impacts of AI initiatives.
• Build strong partnerships with AI and digital representatives within business units, acting as a bridge between central capability teams and operational areas.
• Facilitate workshops, forums, and engagement sessions to support co-design, buy-in, and shared ownership.

Adoption, Readiness & Capability Enablement

• Assess and monitor organisational readiness and adoption levels, identifying gaps and actions to improve uptake.
• Support people leaders with tools, coaching, and guidance to lead teams through AI-driven change.
• Collaborate with enablement and onboarding functions to align change activities with capability uplift and training programs.

Governance, Measurement & Continuous Improvement

• Define and track change and adoption metrics to measure effectiveness and ensure intended AI benefits are realised.
• Identify, analyse, and proactively manage resistance and change risks, providing insights to leadership and governance forums.
• Embed ethical, human-centred principles into AI adoption by promoting trust, transparency, and responsible use.
• Apply recognised change frameworks and continuously improve change practices through lessons learned and emerging best practice, aligned to operational management processes.

Key Skills:

• 5+ years of experience in change management, organisational development, or related roles
• Demonstrated experience designing, planning, and delivering organisational change initiatives, ideally in technology or AI-driven environments.
• Familiarity with recognised change management frameworks (e.g., Prosci, Kotter, ADKAR) and the ability to apply these in complex, multi-brand organisations.
• Experience supporting digital transformation, including adoption of new technologies and process redesign.
• Experience collaborating with training and enablement teams to uplift capability and drive adoption.
• Understanding of governance, risk, and compliance requirements related to AI and digital transformation.
• Ability to define and track change and adoption metrics, analyse resistance, and drive iterative improvements.
• Proficiency in using data and analytics to inform change strategies, measure adoption, and identify resistance or risks.

Skills in applying design thinking to co-create solutions with end users, ensuring change initiatives are empathetic and user-focused.

Oversee post-implementation monitoring of AI solutions, gathering feedback and driving iterative improvements.

Reference Number: PJ

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