Medical Receptionist

We are seeking a friendly, reliable, and professional Medical Receptionist to join our busy bulk-billed family practice in Toongabbie for 3-5 days a week. If you enjoy working in a supportive environment and pride yourself on excellent customer service, this could be the perfect role for you.

• Flexible position: full-time, part-time, or casual hours available
• Practice hours: Monday–Friday, 8:30 AM – 6:00 PM, and Saturdays, 8:30 AM – 1:00 PM
• Using Best Practice (BP) software for patient bookings and clinical management
• Processing Medicare, private, and WorkCover billings, including EFTPOS and HICAPS transactions.
• Working collaboratively with GPs, nurses, and administrative staff to provide exceptional patient care
• Greeting and assisting patients in person and over the phone with professionalism and empathy

• Greeting and registering patients on arrival
• Managing phone calls, appointments, and patient enquiries
• Processing payments and Medicare/HICAPS claims
• Scanning and filing medical documents accurately
• Maintaining the cleanliness of the waiting area and consultation rooms
• Supporting doctors with administrative and operational tasks
• Ensuring patient privacy and confidentiality at all times

• Prior medical reception experience preferred but not essential
• Experience using Best Practice (BP) or similar clinical software (highly regarded)
• Excellent communication and time management skills
• Strong attention to detail and ability to multitask in a busy environment
• Professional presentation and a positive, team-oriented attitude
• Proficiency in email and fax management

• A warm and welcoming work environment
• Convenient location with ample parking
• Close to public transport (train station nearby)
• A well-established, family-oriented GP practice
• Use of Best Practice software