National LIFT Modernisation Installation Manager

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At Otis, it's our people that make us different. 

Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About You

We are currently looking for a National Lift Modernization Installation Manager for our Modernization (MOD) business.

You will be responsible for the overall installation efficiency on all NE and MOD products, ensuring quality and safety remain priorities throughout the installation. This will include ensuring that all installation team members, both company and subcontractor, are adequately trained for the installation of the various product lines.

This position is critical in developing Modernisation methodologies to address safety, quality, and efficiency requirements, as well as in developing the product champion network. The position is expected to work 50% of the time, implementing and reviewing the Field progress of initiatives.

• Permanent role

• Based in our Sydney CBD office

• Reports to the New Equipment(NE) and Modernization (MOD) Field Director.

• Ensure compliance with all Otis policies and practices, ethical standards, OH&S, and industry guidelines.

• Indirectly manage a team of Field employees and hand over high-quality installations to the Services team.

• Assist the NE and MOD Field Director in ensuring MOD products are fit for purpose.

• Work with engineering and logistics to ensure products are fit-for-purpose and delivered on time to sites.

• Identify gaps and areas of improvement in installation methodologies, update installation manuals/procedures, and policies, and develop required training to ensure installation methodologies are best in class.

• Refine the installation checklist for installers to ensure that critical installation steps are completed and all quality documentation requirements under the various quality systems are met.

• Work on setting local hours and local dollars for each branch and by product line for MOD products.

• Continually refine installation methods to drive a continual improvement culture and define new ways to improve efficiency.

• Identify process improvement opportunities in the SIP 'Sales Installation Process'.​

What you will need to be successful

• Min 6 years of Modernization experience.

• Possess relevant trade qualifications and hold a valid Electrician license.

• Experience in Hoisting and Rigging will be preferred.

• Good communication, planning, and organisational skills

• Possess advanced computer skills on various MS platforms, including MS Project.

• Able to manage issues & resolve conflicts with ease.

• Has effective decision-making and advanced negotiation skills.

• Possesses Change Management skills.

Apply today to join us and build what's next

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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