Support Engineer

1 week ago

Adelaide, South Australia Spectra QEST Australia Pty Ltd Full time $60,000 - $80,000 per year

This is an opportunity to join our Services team located in North Adelaide in a permanent full-time position. This is an entry-level opportunity suitable for a graduate or junior with 1-3 years of experience. You must be able to attend our office in North Adelaide or be willing to relocate.

The role:

The Support Engineer is responsible for providing implementation, upgrade, configuration, and support services for Spectra QEST products to new and existing customers worldwide. You will combine excellent customer-facing communication skills with an aptitude for technical and functional problem-solving to deliver support to our customers.

Through on-the-job training with our highly skilled team, you will develop deep technical expertise with our product suite and a range of Microsoft server technologies, including SQL Server and Remote Desktop Services.

You are the kind of person who:

  • Thrives on problem-solving and detail-oriented work
  • Enjoys working in a busy collaborative team environment
  • Is curious, well organised, and displays initiative
  • Has excellent written and verbal communication skills
  • Can work independently and with flexible hours

Desirable technical skills:

A tertiary qualification in Information Technology, Computer Science, Software Engineering, or related disciplines will be highly regarded.

Experience and knowledge in one or more of the following areas will be highly valued:

  • Relational databases and SQL querying
  • Familiarity with Microsoft server technologies, including Windows Server or SQL Server
  • Cloud computing platforms, including Microsoft Azure
  • Scripting, automation, or programming in any environment or language, particularly JavaScript and XML
  • Implementation and/or support of software solutions for internal or external clients
  • Technical writing
  • Strong Microsoft Excel skills, especially in reporting or analysis of external data sources

Experience in the Construction Materials Testing industry is of interest but is not essential.

Duties will include:

  • Installing, upgrading, configuring, and supporting Spectra QEST products on local, hosted, and client systems
  • Providing assistance and support to customers during installations and upgrades
  • Conducting technical verification of customer environments before installation
  • Providing solutions to customers' business requirements through the creation of new and customised reports and worksheets
  • Acting as a product functional and technical expert for customers and internal Solutions Consultants
  • Reporting, investigating, and resolving customer issues
  • Reproducing and documenting software defects
  • Managing assigned customer or internal projects

Why work for us?

Spectra QEST is a specialised software vendor with global reach, supplying software for the construction materials testing industry in Australia and worldwide.

  • Join a smart, passionate, highly skilled, collaborative team
  • Work in an agile environment focused on ensuring customer success
  • Exposure to multiple technologies, continuous learning, and professional development
  • Great office location with flexible, supportive work arrangements.

Apply now to join our dynamic team and contribute to our continued success.

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