Support Engineer

1 week ago

Adelaide, South Australia DTEX Systems Full time $90,000 - $120,000 per year
DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at ; LinkedIn DTEX Systems: Overview | LinkedIn

Why you should choose DTEX as your next career:
  • Opportunity to be part of a disruptive high growth success story.
  • DTEX is a great place to work because of its mission-oriented culture and passion for protecting customers.
  • We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field.
  • We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk.
  • Opportunity to be part of a business that's passionate about creating first-of-a-kind solutions.
  • Best in class benefits
Brief Description
The successful Support Engineer candidate will have a very strong technical foundation enhanced by a clear devotion to serving and satisfying customers. This position is a core member of the world-wide Customer Engineering Technical Support Org, which is tasked with customer delivery, including triage and support of customer cases. The Support Engineer deploys and configures large, complex clustered systems. Team members also work closely with each other and cross-functionally.

Responsibilities:
  • Excel at working directly with customers to plan, implement, and maintain production deployments.
  • Use a systematic approach to proficiently troubleshoot, identify problems, and resolve technical issues requiring understanding of RHEL/CentOS and the components of the Dtex "big-data analytics" system, including ElasticSearch and OpenSearch.
  • Troubleshoot Dtex endpoint deployments across diverse operating systems (Windows, macOS, Linux), including resolving agent installation failures, connectivity issues, upgrade problems, and configuration errors in enterprise environments.
  • Conduct basic training of the Dtex Kibana-based UI, including end-user and admin features as appropriate, to customers.
  • Duplicate issues (individually or with QA) to identify bugs, interoperability issues, feature enhancements, and workarounds.
  • Work well individually, as well as in teams that may include members from Sales and Engineering, in addition to Customer Engineering colleagues.
  • Maintain individual (virtual) test environment to stay up-to-date with the new product features and to validate procedures prior to use on customer systems.
  • Working with or in large, complex enterprise, financial or government environments.
  • Knowledge of Insider Risk Management (IRM), Insider Threat, User & Entity Behavior Analysis (UEBA) space
  • Experience in security, operations, project or account management, system administration
Qualifications:
  • 3 years experience in a technical, customer-facing, problem-solving role.
  • 3 years as an L2 Technical Support Engineer, Linux System Administrator, NOC Engineer, DevOps Engineer, and/or Developer of applications on clustered Linux servers.
  • Linux system administration experience covering operating system proficiency, command-line expertise, networking, system security, storage management, scripting and automation, virtualization and cloud computing, monitoring and logging.
  • Prefer understanding of databases, e.g. ElasticSearch, OpenSearch, PostgreSQL
  • Experience in large, clustered, enterprise software deployment, configuration, and maintenance with knowledge of Web Applications, secure communications, clustered data bases.
  • Experience with endpoint deployments and troubleshooting on Windows desktop and server platforms; macOS and Linux endpoint experience is a strong plus. Involves agent diagnostics and configurations in enterprise-scale environments.
  • Understanding of system performance elements in applications running in clustered Linux environments.
  • Excellent communication (written and verbal) skills, both internally and externally.
  • Excellent time management skills and strong sense of urgency.
  • BS / MS Computer Science or related engineering discipline
  • Technical support experience strongly preferred
  • Deep understanding of any of RHEL/CentOS, Apache, Elasticsearch, OpenSearch, Kibana, complex distributed computing, data flow statistics, system monitoring
  • Fundamental knowledge of Security Information and Event Management (SIEM) experience
  • Experience working in different server environments, e.g. virtual machines, AWS environment, physical servers
  • Security domain knowledge
  • Active clearance required
  • It's a hybrid position: Candidate must work from Canberra office 3 days' a week and 2 days remote.
We take good care of our people. Our benefits include:
  • Company computer hardware of your choice
  • Virtual events, happy hours, trivia, and fun
  • Monthly Internet & Phone Reimbursement
  • Opportunities to learn and grow
DTEX Systems is one of the most trusted and innovative brands in the cyber security market. We have received significant financial backing from leading VC firms and have just set a record-breaking year of growth. So why not trust DTEX with that all important next step in your career?

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