VIP Manager

At Magic Eden, we're breaking down barriers to make Web3 what it should be — intuitive, accessible and of course, magical. As the #1 Bitcoin dApp and the #1 NFT marketplace, we're leading the charge to redefine the onchain experience. Backed by top-tier investors like Sequoia, Paradigm, Electric Capital and Lightspeed Ventures, we're building a future where trading is seamless, tokenomics are meaningful and Magic Eden fulfills its mission of making digital ownership universal. Join our global team of passionate, scrappy and wildly talented people to help shape the next era of Web3 with us.

We're looking for a VIP Manager to join the Magic Eden iGaming crew — someone who lives and breathes iGaming, competition, and connection. You know the thrill of a big win, the energy of a live event, and the value of relationships built on trust and excitement.

This is your chance to shape the VIP experience inside one of the most dynamic brands in Web3 as we emerge into iGaming. You'll build real relationships, craft unforgettable moments, and help our biggest players feel like the VIPs they are every time they log in.

Responsibilities

• Develop and manage long-term relationships with high-value players, ensuring personalized incentives, proactive service, and maximizing their engagement for lifetime value.

• Identify, onboard, and nurture emerging VIPs through data-driven player segmentation and targeted outreach campaigns.

• Collaborate with marketing, product, and operations teams to design and deliver tailored promotions, events, and experiences for VIP players — both online and in person.

• Monitor player behavior, activity, and feedback to anticipate needs, identify churn risks, and implement retention strategies.

• Act as the internal advocate for VIPs, coordinating with support, payments, risk, and compliance teams to deliver a seamless, white-glove experience.

• Organize and attend VIP hospitality events, tournaments, and exclusive experiences to strengthen player relationships.

• Track and report on key VIP metrics (e.g. retention, net gaming revenue, engagement frequency, satisfaction) and make recommendations for continuous improvement.

What You Bring

• 3+ years of experience in VIP management, player relations, or account management within an iGaming, casino, sportsbook, or luxury customer environment.

• Proven track record in building strong relationships with high-value customers and delivering personalized service that drives loyalty and retention.

• Strong understanding of iGaming operations, player behavior, and responsible gaming principles.

• Excellent communication and interpersonal skills with the ability to connect authentically and confidently with diverse audiences.

• Comfortable working with CRM and analytics tools to track player performance, segmentation, and campaign effectiveness.

• A collaborative, hands-on approach — able to operate autonomously while partnering cross-functionally with marketing, product, and compliance teams.

• Passion for iGaming, entertainment, and delivering world-class customer experiences

What you get:

• A fast-paced and collaborative environment

• Competitive compensation and equity options

• Flexible PTO

• Comprehensive health, dental and vision plans

• Wellness and work from home allowance

• Remote-first company

Equal Employment Opportunities at Magic Eden

Magic Eden is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Magic Eden believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

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