Sales Consultant

We are looking for an experienced full-time
Sales Consultant
to join our office-based sales team, located at the Design Centre at Chelsea Harbour. You will have the opportunity to show your expertise and design skills as you engage with retail clients with the ultimate goal of bringing our client's vision to life.

What You Will Be Doing

• Manage all inbound calls and online chats related to sales, after sales and product inquiries, ensuring prompt and accurate responses
• Transfer calls to the relevant departments where required and respond to voicemails in a timely and professional manner.
• Daily processing of B2C proformas/orders, both national & international, and managing sales over the phone, via chat, and email.
• Maintain accurate and up-to-date customer records in Salesforce for effective data management.
• Work to grow and maximise sales, leads, and opportunities.
• Develop a trusted advisor relationship with customer stakeholders.
• Proactive and professional collaboration with all customers, teams, and departments.
• Available to assist other team members and stakeholders with Showroom Sales, Trade Sales, and general After Sales enquiries.
• Available to work and maximise the ABI experience over 7 days in various locations where required.

About You

• Exhibit passion in ensuring customers have a meaningful and positive experience at all touchpoints. You are attentive to customer needs and enquiries, showcasing excellent phone manner and high-level of customer service.
• You have a strong ability to close sales effectively by understanding customer preferences.
• Proactive and prioritise calling customers pre-quote and quote follow up to ensure building strong client relationships.
• Have a deep understanding of our product & technical knowledge, enabling you to provide accurate information to our customer.
• Build strong relationships with clients, colleagues, and industry partners, fostering trust through professionalism, integrity, and reliability.
• Committed to helping customers achieve desired outcomes with strong project and time management skills.
• High-level communication, interpersonal, and problem-solving skills.
• Proficiency with systems like Salesforce, Ring DNA, and WooCommerce.
• Previous sales experience in a high pace environment is preferred

What We Can Offer You

• To work for a family-owned company driven by our company pillars: People, Product, Customer, and Community.
• Work-life balance, our hours are 9:30 am – 5:30 pm Monday – Friday.
• Opportunity to connect with your team and the wider ABI team through social events, team building activities and a collaborative working environment.
• A positive team culture that fosters inclusivity and belonging.
• Onsite daily breakfast and gym membership subsidy.
• Opportunity for personal development and career growth.

If this sounds like your ideal role, we'd love to hear from you Please apply with your resume and a cover letter.

About ABI Interiors
ABI Interiors is an Australian family business that was established in 2016 after recognising a gap in the market for high-quality, coloured architectural hardware.

Today, we pride ourselves on designing and developing a comprehensive range of everyday-use products. These products include (not exclusively) bathroom, kitchen, household, residential, and commercial fixtures and fittings that are of an exemplary standard. Our in-house Research and Development Team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.

Our promise of quality extends beyond our product offering. We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience. Guided by quality, trust, innovation, passion, and responsibility, our team all share the same