Assistant Relationship Manager

2 weeks ago

Melbourne, Victoria, Australia ANZ Full time $80,000 - $120,000 per year
About UsAbout the Role
  • Assist the District Manager or Relationship Manager to manage our relationships with customers within their assigned portfolio tier.
  • Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
  • Assist the Relationship Managers with miscellaneous administration of the customer portfolio ensuring all documentation and customer files are maintained in accordance with Suncorp Bank's policies and procedures.
  • Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments.
  • Identify an acceptable level of lending risk, in line with our Risk Appetite Statement, and to maximise profit from that transaction.
  • Support and demonstrate a risk management culture in line with Suncorp Bank's values.
  • Proactive identification and escalation of risks and issues related to your role responsibilities.
  • Comply with our complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
  • Build strong and genuine relationships with key stakeholders and work collaboratively to drive a 'one team' approach ensuring effective support and service delivery, and achieving customer and business needs.
  • Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
  • Engage in initiatives and opportunities to continuously build skills, knowledge and capability.
What will you bring?
  • Demonstrated experience in roles requiring growth and retention of a customer base.
  • Demonstrated experience in financial services and customer focus
  • Knowledge of the Group's banking, insurance and life products and processes.
  • Sound understanding and knowledge of Financial Services Legislation requirements.
  • Strong interpersonal skills - using appropriate behavioural styles to develop relationships and influence others
  • Strong communication - a demonstrated ability to convey and explain information, coherently and confidently.
  • Credit skills - understanding and application of risk analysis, cash flow analysis, portfolio management, evaluation and analysis of profit projections, property valuation, credit mediation, security requirements and credit checking.
  • Strong analytical skills and attention to detail
  • Ability to make effective decisions in a timely manner.
  • Demonstrated commercial acumen - ability to recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity.
  • Financial skills - understanding and application of pricing, margin, expense management, and profitability principles.
  • Negotiation skills - exploring opportunities with a view to mutual benefit and acceptance.
  • Planning and organising skills - establishing a process to complete goals (either personal or for others) and allocating appropriate resources to achieve such goals.

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