Client Services Officer

Job Task Analysis - AccessCare Outreach

• Be part of a friendly, collaborative team that's passionate about community wellbeing and compassionate care.
• 3 x full-time, on-site permanent positions available
• Band 4 $74,303 - $79,054 per annum (dependent on experience) plus superannuation
• Location:  Mentone

About the team

AccessCare provides community care that supports older people, people with disabilities, and those with complex needs or at risk of homelessness, helping them to live safely and independently at home. Funded by the Commonwealth and Victorian governments, we deliver services across Kingston, Bayside, Glen Eira, Stonnington, and Port Phillip.

About this opportunity:

We're looking for caring and motivated Client Services Officers to join our friendly AccessCare team. This role is all about connection, coordination, and care. You'll manage daily rosters and service coordination to ensure participants receive reliable, high-quality support that helps them stay independent and engaged in their community.

Working closely with Care Partners, Team Support Officers, and Support Workers, you'll be part of a welcoming team environment that values respect, teamwork, and open communication. The role includes frequent phone contact with participants, staff, and service partners, so exceptional communication and customer service skills are key to success.

Other Responsibilities include:

• Coordinate and maintain efficient rosters that meet participant needs and make the best use of team resources
• Provide clear, friendly support to staff and volunteers
• Respond to participant and staff enquiries with empathy and professionalism
• Maintain accurate records and ensure information is always up to date
• Support the induction and training of new team members
• Contribute to team meetings and service improvement activities
• Manage complex enquiries or complaints, escalating as needed to ensure timely support

What You'll Bring:

• Experience in rostering, scheduling, or coordination within a customer service or team-based environment
• Sound communication and interpersonal skills, particularly over the phone.
• Excellent attention to detail and organisational abilities to manage competing priorities.
• A proactive, flexible, and collaborative approach to work in an outcome-focused environment
• Post-secondary qualification or relevant experience in customer service, administration, or community services
• Understanding of or experience in the community services sector (desirable)

The right candidate will be able to demonstrate the City of Kingston's values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don't meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn't perfectly align to the criteria we encourage you to submit your application.

How to Apply

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the 'Apply' button. All applications must be submitted online through our careers portal.  We look forward to hearing from you

For any inquiries about the position, please contact Pam Herbert, Team Leader (Senior) Package Care at

To be considered for this role, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at

About Kingston

Kingston Council's collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Why you'll love working for us

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:

• Flexible work hours
• Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)
• Learning and development opportunities through professional development programs
• Access to accrued day off every four weeks (Full time employees only)
• Salary Packaging
• Purchase leave options
• Career development opportunities,
• Study/development assistance
• Discounted gym memberships
• 16 weeks paid parental leave for both primary and partner carers
• Employee Assistance Programs (EAP)
• Social club events
• Close to Public transport
• Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.