Senior Manager, Data Science

Senior Manager, Data Science (12 month fixed term contract)

• Own the AI strategy that shapes how millions of customers experience Zip
• Champion experimentation and deliver measurable impact through advanced ML models and GenAI solutions
• Hybrid role based in Sydney, with two team connect days each week

Write your story with a career at Zip

A role in Zip's Data & AI Squad will see you partner with key stakeholders to supply fast, reliable and future-proof data, powering data-driven decision making on our biggest and most interesting business challenges.

As Senior Manager, Data Science, you'll lead the strategy, development and operationalisation of cutting-edge AI and ML models that fuel innovation and impact across Zip whilst managing a squad of awesome Data Scientists. You'll drive experimentation as a core practice, champion ethical AI governance, and collaborate closely with Engineering and Product to deliver measurable results that change the game for our customers.

What you'll own

• Lead, mentor and develop a team of Data Scientists to deliver innovative, high-impact AI and ML solutions
• Own the end-to-end design, deployment and optimisation of AI and ML models that drive business value
• Champion a culture of experimentation across key business areas, driving faster insights and innovation
• Embed robust AI governance frameworks that ensure all models are explainable, fair and auditable
• Partner with Product and Engineering to accelerate model lifecycle management and performance
• Apply and integrate Generative AI tools to enhance productivity and decision-making within the team and broader business

What you'll bring to the team

• Extensive experience in data science, machine learning and AI model development, ideally in fintech or e-commerce
• A collaborative, people-first leadership style that builds trust and empowers teams to experiment and grow
• Proven success leading AI/ML initiatives that deliver measurable commercial and customer outcomes
• Deep technical expertise across the model lifecycle, from ideation and experimentation through to deployment and monitoring
• Experience establishing and enforcing AI governance and MLOps best practices
• Strong collaboration skills, partnering effectively with cross-functional teams to accelerate delivery
• Hands-on experience with Generative AI tools to uplift productivity and operational efficiency
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you'll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you'll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You'll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We're proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

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