Application Support Lead

• Information Technology
• Business Systems
• Springvale VIC
• Permanent Full Time

17/11/2025

• Blend application support, system optimisation & project work
• Work with our ERP, CRM, ticketing & reporting tools
• Full-time role within our Business Systems team | Springvale based

About Us
Adaptalift Group is one of Australia's largest and longest-standing materials handling, access equipment and fleet solutions providers, proudly family-owned since 1979. With over 600 employees nationally, we combine scale with agility and deliver reliable systems, quality service and innovation to every corner of the business.

Our
Business Systems team
plays a critical role in supporting and improving the systems our people use every day. As we continue to grow and modernise our digital environment, we are looking for an
Application Support Lead
who enjoys problem-solving, improving processes, and helping people get the most out of our systems.

This role is perfect for someone who enjoys variety; balancing tickets, troubleshooting, system enhancements, data analysis and project-based work and wants to build a long-term career within our friendly and collaborative team.

An Average Week In This Role Will Involve
Application Support

• Managing and prioritising incoming tickets using our service desk system
• Troubleshooting user issues and providing support across ERP, CRM and operational applications
• Performing configuration updates, data fixes, bug investigations and user account management
• Liaising with software vendors and internal teams to resolve issues

Systems Improvement & Projects

• Identifying process gaps and opportunities for automation
• Reviewing recurring incidents and recommending preventative actions
• Supporting system upgrades, UAT, data cleansing and testing cycles
• Drafting specification documents and assisting with ROI analysis
• Working within our project management software to manage sprints and project tasks

Reporting & Documentation

• Extracting and analysing data, creating reports and supporting business insights
• Maintaining process documentation to support the Business Systems team and end-users
• Communicating system changes, outages and release updates to key stakeholders

Training & Stakeholder Engagement

• Delivering ad hoc training and onboarding sessions
• Collaborating across IT, Operations, Finance, Sales, Service and with external vendors
• Building strong relationships at all levels, acting as a friendly and approachable systems expert

What it takes to succeed:
Experience & Technical Skills

• Solid experience in application support, systems administration, or business systems
• ERP systems experience
• Proficiency with SQL (reading queries, understanding structure)
• Strong intermediate/advanced Excel: VLOOKUPs, pivot tables, formulas, data manipulation
• Experience with CRM, ticketing tools (e.g., Zendesk), and project management tools (e.g. ClickUp)

Personal Qualities

• Naturally inquisitive with strong pattern-recognition and analytical thinking
• Problem solver who enjoys diagnosing issues and finding better ways to work
• Calm under pressure with the ability to manage competing priorities
• Personable, friendly and confident engaging with technical and non-technical users
• Strong written and verbal communication - able to train others clearly and produce structured documentation

What's In It For You

• Join our supportive Business Systems team with genuine mentorship on offer
• Exposure to a wide range of systems across a national organisation
• A role with variety: 50% support, 50% project and improvement work
• Strong organisational culture with career growth potential
• Retail & fuel discounts, wellbeing support and employee celebrations
• A stable, long-term role in a growing Australian company

Apply Now
if you're a systems-savvy problem-solver who enjoys making applications work better for people and you're ready to join a forward-thinking and supportive team within Adaptalift Group.