Provider Coordinator

We're Hireup, delivering disability and aged care support as it should be.

Our story.
It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a good life for everyone. 

Support as it should be.
We're Hireup and we've supported thousands of clients and support workers across Australia. Now, we're on a mission to ensure that people living with disability and elderly Australians can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.

The ask?
Our mission sets a new standard for disability and aged care support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the 'power of yes' and push for the best (we might not always get it right) but we'll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What You'll Do - Provider Coordinator
We are seeking a motivated, purpose-driven Coordinator to join our Providers team, working across both our sales and operations functions. In this role, you will partner closely with the National Partnerships Manager and Operations Manager to ensure seamless coordination and impact.

This position has two key focuses - Supporting our sales team and supporting our provider operations team.

As part of the face of our organisation, you will play a pivotal role in promoting the Hireup brand and ensuring we are recognised as a leading provider of compliant, high-quality, client-centric support workers.

• Provide administrative support to the sales and operational team
• Respond to phone / email queries and resolve independently
• Reach out to warm leads, understand their needs, and ensure the National Partnership Manager has all the info to follow up effectively
• Act as initial point of contact for provider incidents and complaints, support relevant teams within Hireup to resolve
• Manage all booking disputes and/or invoice disputes

Your Background

• Experience in administration, customer service, or operational roles.
• Previous experience liaising with clients directly, confident in making inbound and outbound calls.
• Strong written and verbal communication skills (emails and in/out bound calls)
• Confident working across multiple platforms and quick to learn new technologies
• Team-oriented, eager to learn, and ready to support colleagues.
• Takes ownership of tasks, solves straightforward issues independently, and escalates complex matters when needed.

Why Should You Join?

You'll have the opportunity to join our story and develop the next chapter of your own. You'll become a critical part of a purpose-driven team, delivering our mission for people with a disability and elderly Australians. We also offer our staff a range of generous benefits including:

• Opportunities to develop - we are always learning
• We're a hybrid organisation, working together in our offices 2 days a week including Thursdays
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your 'good life' and learning goals
• Allowances to support you in your work set up and professional development
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability and aged care support as it should be
Apply now through the button below or please contact Shanice via

People with lived experience of disability are strongly encouraged to apply.
At Hireup, we're committed to providing equal opportunities and an inclusive experience for every candidate. If you require reasonable adjustments to the recruitment process, your work environment, or would like additional support with your application, please reach out to us using the contact details above.